NoVEMBER/DEcember 2020 ISSUE

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• Cover Story: Customer Engagement Technology Study 2020: What Do Guests Want Now? 
• Edit Note: Let the Numbers Do the Talking
• HTNG Checks In: HT-NEXT 2020 Was an Immersive Experience
• New Horizons: The Economic Downturn’s Impact on Women: A Shecession
• 2021 POS Software Trends Report: Accelerating Innovation
• Hotels: Hospitality’s Not-So-Distant Future
• Restaurants: 5 Essential Takeaways from Restaurant Next

• RTN Tableside: RTN’s Native Delivery TCO Calculator Helps Restaurants Double Down On Delivery Decisions 

September/October 2020 issue

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• Cover Story: Predictive Analytics: What We Can Do Today to Prepare for Tomorrow
• Edit Note: Living with Uncertainty
• Vantage Point: Frontline Communications Are Critical
• New Horizon: Supporting Women of Color
• HTNG Checks In:  Meet Us at Hotel Next!
• RTN Tableside: RTN’s Three Big Takeaways from Restaurant Next
• Hotels: The New Hotel Guest Experience
• Restaurants of the Future: Restaurant Reinvention

July/august ISSUE

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• Cover Story: Contact Tracing: How Technology Can Help End the Pandemic
• Edit Note: Join the Innovation Conversation
• HTNG Checks In: HTNG Workgroup Delivers the 411 on New 911 Laws
• Vantage Point: Lessons in Native Delivery
• New Horizons: Elevating the Latina Experience in the Workplace
• RTN Tableside: From Painful to Practical: RTN Serves Up RFP Best Practices
• Labor Management: Workforce Management as Hospitality Reopens: Health & Safety, Schedules, Automation & More
• Restaurants: How Restaurants Can Optimize Curbside & Drive-Thru

June 2020 ISSUE

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• Cover Story: The Path Forward 
• Awards: 2020 Hotel Visionaries
• Edit Note:  Where Do You Want To Be? 
• Vantage Point: Social Media Tactics During a Crisis
• HTNG Checks In: 2020 HTNG TechOvation Awards
• RTN Tableside: RTN Publishes Off-Prem Playbook

PLUS! Special Report: Contactless Transactions are Having a Moment