July/August 2019 issue

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July/August 2019 issue

Delivery Interrupted

A friend of mine recently shared a negative foodservice experience. A third-party delivery service arrived, handed a bag full of food to my friend’s eight-year-old daughter, and — to hear the eight-year-old tell it — bolted down the walkway and drove off into the night.

Wi-Fi marketing platform was the secret ingredient to improving customer satisfaction

Female CEOs and board members continue to rise but not fast enough

HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.

This roadmap outlines how to build a foundation for growth with flexible and connected architecture.

Future-ready networks focus strategic value on delivering guest experience.

How digital solutions yield greater staff retention and engagement