2019 Customer Engagement Technology Study Unlocking ROI: Balancing Customer Experience with Business Enhancement Sponsored Taking Connectivity Beyond Speed and FeedsFuture-ready networks focus strategic value on delivering guest experience. From Plodding to a Quantum Leap Female CEOs and board members continue to rise but not fast enough Shift Happens: 3 Ways Tech is Revolutionizing the Restaurant Workforce How digital solutions yield greater staff retention and engagement Mission Innovation HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020. Delivery Interrupted Sponsored Taking Brand Engagement to the Next Level with an Advanced Network 5 Steps to a Future-Ready IoT Platform This roadmap outlines how to build a foundation for growth with flexible and connected architecture. How Pieology Scores a Four-Star Service Rating Wi-Fi marketing platform was the secret ingredient to improving customer satisfaction 1
