Hotels

TripAdvisor Plus will cost $99 a year and will help travelers save money on hotels, with most travelers expected to save $350 on average per stay.

Along with the convenience of online booking, guests will work with a Personal Reservation Assistant to select in-room amenities, dining choices, and leisure activities prior to arrival.

Live chat is expected to grow by 87% over the next 12-18 months and real-time conversations help increase the customer retention rate by 50%.

Innovative new addition to UgoVirtual’s modular virtual/hybrid event solutions platform leverages the advanced power of 3D and AR to maximize attendee engagement and ROI for virtual, hybrid and physical events.

It is crucial that hoteliers develop a ‘customer for life’ strategy and a ‘whole experience’ approach.

Former Hyatt SVP of global hotel technology brings proven technology experience from a leading brand as in-person meetings and events ramp up.

Here are three steps CTOs can take to improve customer experience through ETL or ELT.

Now is the time for the hospitality industry to update hiring practices to secure the best team. Here are a few strategies for attracting the post-pandemic worker in a tight labor market.

After a year stuck at home, the majority of U.S. consumers, 70%, say they want to start traveling again, with more than 50% planning one to two vacations in the next six months, according to Discover’s annual travel survey.

The company credits its GM-centric culture and on the grounds leadership teams for its impressive results. From June 2020 through March 2021, HVMG’s consolidated portfolio produced a GOPPAR of $15.13 and a GOP margin of 27.3%.

The sports betting app is integrated with MGM Resorts' M life Rewards program, and a retail BetMGM Sportsbook is scheduled to open later this year.

When it comes to understanding labor laws and preparing your business, the unsung hero is software.