September/October 2018 Issue

High Stakes CRM
Hospitality Companies Vie to Win the Customer Experience Race as Systems that Know, Understand and Predict Guest Actions Get Smarter
What Makes HTNG Unique?
Three important factors separate HTNG from other trade associations

Why TGI Fridays Is All In on AI
How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence
Sponsored
The State of IoT in Hospitality
4 Ways the Internet of Things Has the Power to Transform and Improve Hotel and Restaurant Operations
Sponsored
3 Mission-Critical Network Characteristics
Why Today’s Networks Must Be Fast, Secure and Powerful
Watch out Software, AI is Hungry
Extending Employee Communication to Mobile
Extended Stay America’s employee app enables associates to engage with the company and other team members.