September/October 2018 Issue

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September/October 2018 Issue

Why TGI Fridays Is All In on AI

How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence

Hospitality Companies Vie to Win the Customer Experience Race as Systems that Know, Understand and Predict Guest Actions Get Smarter

Extended Stay America’s employee app enables associates to engage with the company and other team members.

The pace of change is marked by how fast IT catchphrases can come and go.

Three important factors separate HTNG from other trade associations