September/October 2018 Issue

High Stakes CRM

Hospitality Companies Vie to Win the Customer Experience Race as Systems that Know, Understand and Predict Guest Actions Get Smarter
3 Mission-Critical Network Characteristics

Why Today’s Networks Must Be Fast, Secure and Powerful

Sponsored

The State of IoT in Hospitality

4 Ways the Internet of Things Has the Power to Transform and Improve Hotel and Restaurant Operations
Why TGI Fridays Is All In on AI

How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence
What Makes HTNG Unique?

Three important factors separate HTNG from other trade associations
Extending Employee Communication to Mobile

Extended Stay America’s employee app enables associates to engage with the company and other team members.
Watch out Software, AI is Hungry

The pace of change is marked by how fast IT catchphrases can come and go.