September/October 2018 Issue

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September/October 2018 Issue

Watch out Software, AI is Hungry

The pace of change is marked by how fast IT catchphrases can come and go.

Extended Stay America’s employee app enables associates to engage with the company and other team members.

Three important factors separate HTNG from other trade associations

How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence

Hospitality Companies Vie to Win the Customer Experience Race as Systems that Know, Understand and Predict Guest Actions Get Smarter