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A collection of news, articles and other featured content about Operations.

Retail & Hospitality COVID-19 Impact Survey Reveals Operational Procedures Still Searching for the "New Normal"

Seventy-eight percent of respondents said that they have revised operational procedures since reopening three or more times.

Three Steps to Help the Cruise Industry Prepare to Set Sail Again

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.

Within four to six weeks after implementation, Optii customers see on average 25% increase in staff productivity, a decrease of 20% in labor costs, and 4 hours returned to supervisors.

Springboard's Hospitality Intelligence (H.I.) platform will deliver streamlined operations, personalized guest experiences and maximized revenues.

Restaurant operators have faced three major challenges in using data to drive action. Prescription and actionability are paramount to driving successful outcomes.

Current estimates say 90% of hotel operations are still managed by pen and paper which leads to inefficiencies, lack of team communication, and unnecessary costs.

Hotels must identify what tech is most valuable to sustaining business right now and reconsider the rest.

You can’t improve what you don’t measure. A digital checklist solution can ensure the right actions are being taken on time, every time, so all your locations deliver a consistently strong customer experience.

With this integration, BOHA! customers will now be able to create all their custom recipes within ESHA’s Genesis R&D software, to calculate the nutritional analysis, and print FDA-mandated nutritional labels, all from the BOHA! terminal.

RVC Outdoor Destinations previous accounting platform was cumbersome and did not meet the company’s specific accounting needs, making it difficult to efficiently process accurate financial statements.

Agilysys Stay PMS, rGuest Book and InfoGenesis POS Solutions Will Improve the Guest Journey, Increase Revenue and Enhance Operational Efficiency

Use these technologies to elevate safety practices today and long-term

QSR leverages AWS to innovate new services and drive operational efficiency across its more than 2,200 restaurants.

Knowcross worked remotely with the hotel to ensure that modules such as the guest-request management system and the mobile application work seamlessly thereby providing instant availability key features as occupancy starts and increases.

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