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Operations

A collection of news, articles and other featured content about Operations.

Why Delivering Flawless Guest-Facing Tech Requires Back Office Network Visibility

From coordinating with third-party reservation services, to having quick-access to user profiles and aligning a guest’s social media channels with the devices in their room, hotel IT need clear network visibility between a bevy of stakeholders to deliver the experiences travelers value most.

When hotels run more efficiently, resources naturally become available that will enable them to focus on more creative ways to make the guest experience better.

In this exclusive interview, Jessie Burgess shares how the economy brand giant has begun to overhaul back-office operations across 1400+ locations to become more agile.

Dunn Hospitality uses M3’s Accounting Core for robust accounting and financial analysis for all 35 of its hotels.  

SousZen Manages the commercial food preparation process from inventory to cooked meal.

From Napa to Key West, IDeaS unites Remington's revenue management operations across its independent luxury hotels and resorts.

Knowcross will automate its daily back-of-house operations, improve staff productivity and reduce the hotel's carbon footprint.

Aptech's PVNG accounting system gave the resort the ability to create custom reports that help its managers, executive team make better decisions.

Partnership will empower hotels to digitize housekeeping assignments, maintenance service requests, preventive maintenance inspections, housekeeping supply orders, lost and found, task management, internal staff communication and much more.

Cloud computing allows hotel to toggle between its two properties, instantly upload separate general ledger entries, and creates ownership reports directly in Excel.

Prior to implementing ALICE, the hotel relied heavily on radios, had language communication problems among staff members, and relied on pen and paper to keep track of guest requests.

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