From coordinating with third-party reservation services, to having quick-access to user profiles and aligning a guest’s social media channels with the devices in their room, hotel IT need clear network visibility between a bevy of stakeholders to deliver the experiences travelers value most.
When hotels run more efficiently, resources naturally become available that will enable them to focus on more creative ways to make the guest experience better.
In this exclusive interview, Jessie Burgess shares how the economy brand giant has begun to overhaul back-office operations across 1400+ locations to become more agile.
