Operations

Why Delivering Flawless Guest-Facing Tech Requires Back Office Network Visibility

From coordinating with third-party reservation services, to having quick-access to user profiles and aligning a guest’s social media channels with the devices in their room, hotel IT need clear network visibility between a bevy of stakeholders to deliver the experiences travelers value most.

Restaurant Food & Labor Operations: A Dynamic Back-Office Pairing to Drive the Bottom Line

Finding ROI in an integrated inventory and workforce operations platform.

Before Robots, Hotels Should Implement Tech that Improves BOH Functions

When hotels run more efficiently, resources naturally become available that will enable them to focus on more creative ways to make the guest experience better.

G6 CIO Dishes on Company’s Build or Buy Strategy

In this exclusive interview, Jessie Burgess shares how the economy brand giant has begun to overhaul back-office operations across 1400+ locations to become more agile.

TECHNOLOGY SHOWCASE: Back-of-House Technology

QSR Automations | ConnectSmart Kitchen simplifies busy workflows and increases efficiencies.

Dunn Hospitality Group Ditches Manual Reporting for Cloud-based Reporting System from M3

Dunn Hospitality uses M3’s Accounting Core for robust accounting and financial analysis for all 35 of its hotels.

Cloud-Based Platform Gathers BOH Data

SousZen Manages the commercial food preparation process from inventory to cooked meal.

Remington Hotels Selects IDeaS to Enhance Revenue Optimization, Clarity and Control

From Napa to Key West, IDeaS unites Remington's revenue management operations across its independent luxury hotels and resorts.

Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

Knowcross will automate its daily back-of-house operations, improve staff productivity and reduce the hotel's carbon footprint.

Scottsdale Plaza Resort Implements Cloud-Based Accounting

Aptech's PVNG accounting system gave the resort the ability to create custom reports that help its managers, executive team make better decisions.

SkyTouch and AavGo Integrate to Improve Operational Efficiency and Cost Reduction for Hotels

Partnership will empower hotels to digitize housekeeping assignments, maintenance service requests, preventive maintenance inspections, housekeeping supply orders, lost and found, task management, internal staff communication and much more.

Townhouse Hotel Miami Beach Moves Back Office to the Cloud for Multi-Property Accounting

Cloud computing allows hotel to toggle between its two properties, instantly upload separate general ledger entries, and creates ownership reports directly in Excel.

Constant Connectivity Drives Leading QSR's Uptime to 98.5%+

How one major QSR achieves must-have uptime with Hughes Network.

Hotel Commonwealth Hits a Home Run with ALICE

Prior to implementing ALICE, the hotel relied heavily on radios, had language communication problems among staff members, and relied on pen and paper to keep track of guest requests.