Beyond Discounts: How Brands Can Win Customer Loyalty in 2025

Diners crave more than just savings. Learn how blending convenience, recognition and personalization can transform customer loyalty strategies.

Restaurants

2025 Restaurant Technology Study: Optimizing ROI

HT's annual survey of restaurant tech decision makers delivers insights on the 2025 financial outlook, the top strategic goals, hottest challenges, adoption of emerging technologies including AI, automation, and dynamic pricing, and much more.

MURTEC (Multi-Unit Restaurant Technology Conference)

The Case for a Standardized RFP Process in Restaurants

Standardizing RFPs in the restaurant industry can streamline technology selection, reduce complexity, and drive innovation.

Research Finds Hospitality Workers Use Earned Wage Access for Food, Housing

Approximately 57% stated EWA helped them avoid borrowing money from their friends and family and 40% noted it helped them avoid paying late fees on bills.

WATCH: Innovation Lessons From Dominos Digital Playbook

In this 3-minute video from MURTEC 2025 keynote, Chief Digital Officer Christopher Thomas-Moore reveals how the pizza giant leans into innovation.
LG Launches Commercial Robotic Vacuum Cleaner for Hotels

Developed with Marriott Design Lab, LG Robotic Cleaner is now available for the hospitality Industry.
Unifocus Introduces Inventory: A Tool for Automating Supply Management

Built for both single properties and multi-location brands, Inventory helps hoteliers streamline their operations while ensuring guests receive prompt, high-quality service.
Taco John’s Implements Smart Fire by Flybuy for Location-Based Order Fire Technology

This strategic adoption of location-based automation has positioned Taco John’s as an industry leader in digital ordering, demonstrating the power of technology-driven convenience in the fast-food space.
How Rosnet Helped Jinya Ramen Standardize Operations and Improve Efficiency

Through its partnership with Rosnet, Doherty Enterprises successfully introduced a scalable, data-driven management system at Jinya Ramen, setting the stage for continued growth and operational excellence.
Hospitality Hiring Trends: Job Openings Rise, but Are Workers Hesitant to Return?

BambooHR’s latest Workforce Insights report reveals that job openings in hospitality are climbing, yet hiring lags behind. Are workers being more selective, and what strategies can businesses use to attract and retain talent?
AI Could Change Everything, Except Hospitality’s Human Touch

As much as we hear “AI could change everything,” there are some hospitality services consumers will want from humans no matter how good AI gets.
HRS Joins UATP Network

The HRS partnership marks UATP’s first venture into wide-scale hotel payment acceptance and corporate lodging.
Crave Interactive and UrVenue Redefine Luxury with In-Room Booking for Poolside Experiences

UrVenue and Crave Interactive team up to revolutionize in-room tablet booking for cabanas and daybeds.

The Point Webinar Series

These 30-minute engaging discussions with HT editors and a who’s-who of industry execs will get right to The Point on the hottest hotel and restaurant technology topics. Register below for any upcoming episodes that interest you, and check out previous episodes on demand!

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2025 POS Software Trends Study: Powering Automation

Restaurants are deploying POS in pursuit of speed of service and seamless integration at all touchpoints. Our annual survey of restaurant operators reveals 2025 purchasing decisions and more!

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2025 Lodging Technology Study: Driving Loyalty

Technology increasingly touches every point of the guest relationship, holding the potential to turn memorable, frictionless experiences into lifetime loyalty. We surveyed lodging technology decision makers to reveal: Top initiatives for 2025; IT budget outlook; Persistent challenges; How to rethink tech ROI; Guest & staff attitudes around technology.

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