Reimagining the Starbucks Experience

During the fiscal Q3 earnings call with analysts, Chief Strategy Officer Frank Britt revealed the "five major strategic shifts to pivot the U.S. business in a new direction.”

MURTEC Executive Summit

Time is Running Out! Submit your MURTEC Breakthrough Awards nominations by August 5.

MURTEC Breakthrough Awards will be presented to the Enterprise Innovator and the Customer Engagement Innovator at MURTEC Executive Summit, Nov. 2-4, in Napa, Calif.

Restaurants

What's Wrong With Your Network Security?

This whitepaper from IFBTA and Hughes details the steps you need to take now to mitigate your risks against data breaches, ransomware and malware infiltrations.

POS
Trend Report: How Pay-at-the-Table Technology Can Drive Revenue
From QR codes to mobile POS, personal devices, and beyond, it’s time to bring mobility and guest empowerment to the table.
Sponsored
Sales & Marketing
How OTAs Are Failing the Hotel Industry
When OTAs post outdated, incorrect and misleading information, it causes headaches for guests, management and staff.
Networking
How to Improve the Guest WiFi UX
How can the hospitality sector can better secure their Wi-Fi and give their customers the best possible experience?

Environmentalism/Sustainability
Carnival Corporation Upgrading Global Fleet with Fuel- and Energy-Saving Technology
To significantly reduce energy and fuel consumption, upgrades include investments in on-demand automation and controls, cooling enhancements, LED lighting and efficient HVAC systems.
Artificial Intelligence / AI
How Conversational AI Can Benefit Your Hotel
In the quest for more, better and searchable data, conversational AI technologies offer a myriad of benefits to hoteliers.
Restaurants
TGI Fridays Expands Digital Kitchen
Based on success of its fall pilot with C3, TGI Fridays is expanding and adding two C3’s brands.
Environmentalism/Sustainability
For PARKS Hospitality Holdings Sustainability is Synonymous with Success
PHH aims for its buildings to be smart, eco-friendly and self-sufficient by 2026.
Data & Analytics
The Hospitality Industry Needs a Data-Driven Approach to Optimize Efficiency
Unsure where to start? Here’s how.
Restaurant Technology Network (RTN)
WATCH - RTN Member Voices: Insights From Mako Networks
RTN Member Voices is a video series spotlighting innovative restaurant technologists sharing thought leadership around our industry’s most urgent challenges - and opportunities. Give RTN Member Voices 10 minutes to supercharge your tech game!
Restaurants
Church’s Texas Chicken Names New CEO
Industry vet Joe Guith joins Church’s Texas Chicken from Focus Brands. His priorities will be to lead insights-driven investments in technology.
Cruise Line
Virgin Voyages Standardizes on Aruba ESP
Aruba Wi-Fi Network designed to accommodate up to 15k devices so that guests and crew can have a seamless, stress-free experience at sea.
Restaurants
How Restaurants Can Keep Their Personal Touch and Increase Customer Satisfaction
Customer service technologies should be viewed as tools for staff, not replacements. Here are a few scenarios in which personal touch trumps technology in delivering customer satisfaction.

Content Hub

WATCH Key takeaways from Jon Taffer's keynote. Learn how restaurants are deploying drones, robots, and unique, cost-effective delivery models, thought leadership from industry leaders and much more!

Click Here!

Customer Engagement Technology Study

What do hospitality customers really want from technology? After more than a year of disruption, the human touch — assisted and augmented by innovative solutions — is more in demand than ever. We’ve crunched the numbers to reveal all the ways that guests are redefining “value.”

Learn More