Solving the paradox of high-tech, high-touch service and personalized experiences.
5 common pitfalls to sidestep for a successful mobile rollout.
Want fast ROI? Beyond cost savings and increase in sales, this infographic illustrates how digital menu boards can yield big business benefits!
HT's Editor discusses the role of voice technology in hospitality.
Evolving security requirements prompts infrastructure upgrade.
Leadership & Insight Council members identify top business insights and areas of need.
Finance leaders ID persistent challenges and top features for next-gen back-office.
New workgroup structure supports industry’s key priorities.
Savvy operators recognize that consumers are increasingly expecting mobile payment options.
Modern inventory management systems reduce food costs and offer operators better access to food safety, traceability and allergen information.
Artificial meets real intelligence: Hotels and restaurants seek to understand, engage and empower guests.
HT's Brand Director shares what she found most interesting from the 2018 Customer Engagement Technology Study.