July/August 2018

Mapping the Impact of Digital Menu Boards
Sponsored
Mobile Payments: The Next Generation
Savvy operators recognize that consumers are increasingly expecting mobile payment options.

Inventory Control/Management
Next Level Inventory Management
Modern inventory management systems reduce food costs and offer operators better access to food safety, traceability and allergen information.
Sponsored
HT Explorer Series
Avoid Mobile Fails & Reap Big Benefits
5 common pitfalls to sidestep for a successful mobile rollout.
Research & Reports
2018 Customer Engagement Technology Study: Plugging Into the Digital-Minded Consumer
Artificial meets real intelligence: Hotels and restaurants seek to understand, engage and empower guests.
Hotels
Strategic Shift to Improve HTNG and Industry Alignment
New workgroup structure supports industry’s key priorities.
Operations
Streamlining & Removing Complexities of Restaurant Accounting
Finance leaders ID persistent challenges and top features for next-gen back-office.
Restaurants
Restaurant Execs Rate Importance of KPIs
Leadership & Insight Council members identify top business insights and areas of need.
Security
Fast Casual Chain Poised for Rapid Expansion with Private Cloud
Evolving security requirements prompts infrastructure upgrade.
Customer Experience/Service
Tech Finds its Voice, Not THAT Voice
HT's Editor discusses the role of voice technology in hospitality.
Customer Experience/Service
Hotel of the Future
Solving the paradox of high-tech, high-touch service and personalized experiences.
Customer Experience/Service
Customer Engagement Thought Bombs
HT's Brand Director shares what she found most interesting from the 2018 Customer Engagement Technology Study.