July/August 2018

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July/August 2018

Solving the paradox of high-tech, high-touch service and personalized experiences.

Artificial meets real intelligence: Hotels and restaurants seek to understand, engage and empower guests.

Savvy operators recognize that consumers are increasingly expecting mobile payment options.

Modern inventory management systems reduce food costs and offer operators better access to food safety, traceability and allergen information.

Evolving security requirements prompts infrastructure upgrade.

HT's Editor discusses the role of voice technology in hospitality.

Finance leaders ID persistent challenges and top features for next-gen back-office.

Leadership & Insight Council members identify top business insights and areas of need.

HT's Brand Director shares what she found most interesting from the 2018 Customer Engagement Technology Study.

New workgroup structure supports industry’s key priorities.