HT's editor-in-chief, Robert Firpo-Cappiello, chats with Claudia Infante, Vice President of Revenue Strategy at Margaritaville Hospitality Group, about how Infor's mission-critical cloud-based applications have allowed for a sustainable operational advantage, including POS, sales, catering, and enhanced customer loyalty.
VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.
Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.
Knowingli brings together integrated market research, custom surveys, sponsored reports, and content marketing services to make them fast, accessible, and affordable for companies and budgets of all sizes.
Restaurant operators have faced three major challenges in using data to drive action. Prescription and actionability are paramount to driving successful outcomes.
Before implementing any technology, consider your team’s scalability needs and capabilities, the time horizon of any investment you make, and how the tech will work with other solutions you already have in place.
