Data & Analytics

RoomRaccoon Introduces Enhanced Native Payment Solution to 28 New Markets
Designed for hoteliers, RoomRaccoon’s enhanced payment processing solution is now available to customers in Europe, the UK, the US and Canada.
Is the Hospitality Industry Ready for a Technologically Powered Compliance Crackdown in 2023?
Based on recent trends, 2023 is likely to be the year that government adoption of technology to automate auditing short-term rental compliance in their jurisdictions hits its stride. Hotels will also be affected by the use of this technology.

Data & Analytics
Palladium Hotel Group and Juyo Analytics Partner on Hospitality Data Platform
Platform helps hotels better manage distribution costs, maximize output from sales and marketing budgets, and have a better understanding of which bookings contribute the most to their bottom line.
Business Automation
MDO Releases Guide to Adopting Automation for Efficient Hotel Operations
Free resource includes expert insights from hoteliers finding new ways to increase efficiency with smaller teams by automating manual processes.
Data & Analytics
Study Finds Only 1 in 5 Restaurant Guests Return Within 12 Months
Analysis of more than 50 million restaurant diners shows 80% of guests don’t return.
Environmentalism/Sustainability
Schneider Electric to Equip Choice Hotels International Franchisees with AI-Assisted Technology to Help Reduce Environmental Footprint
Schneider Electric’s EcoStruxure™ Resource Advisor to help nearly 6,000 Choice Hotel owners track energy and sustainability data.
Customer Experience/Service
Transforming the Customer Experience with Conversational AI
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
Meetings & Events
HRI Hospitality Leverages Knowland’s Portfolio Capture to Gain a Unified View of Meetings and Events Performance Across its Portfolio
Industry’s first meetings and events solution for management companies and ownership groups.
Biometrics
Panera to Use Amazon One's Palm Recognition for Loyalty Identification, Payment
Amazon One Palm Recognition Technology will bring increased personalization and convenience to MyPanera Members and lead to faster checkout times. Guest participation is opt-in only and Panera does not store personal palm data.
Data & Analytics
Hapi Connects SevenRooms and Salesforce to Drive Guest Insights and Personalization at Crystalbrook Collection
SevenRooms can now share check-level F&B data to CRMs in real time with Hapi Guest for Salesforce, allowing Crystalbrook Collection to offer a 360-degree personalized guest journey that includes their dining experiences.
Loyalty
Sabre Announces Agreement with Capillary Technologies
Sabre has incorporated the Capillary Loyalty Management solution into the Sabre platforms for airlines and hoteliers, adding Capillary’s advanced loyalty management capabilities to their comprehensive offerings.
Customer Relationship Management (CRM)
Cendyn Adds CRM Analytics Reporting Feature to eInsight CRM
The visual reporting for eInsight CRM is powered by Microsoft Power BI.
Artificial Intelligence / AI
Smarter.ai Introduces E-Commerce Tool
CommerceIQ provides businesses with the flexibility to connect with other platforms and manually load data via .csv/.txt files. This makes it easy for any business owner to take advantage of the powerful suite's capabilities, regardless of their technical skills or resources.
Data & Analytics
Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Mastercard’s proprietary prediction models and aggregated consumer spend insights activate new ways for customers to enhance personalization across digital channels as part of the company’s Experience OS.

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