Jan/Feb 2020

A Shifting Landscape as Hotels Seek Seamlessness

Partnerships and purchases in the hotel segment focus on increasing capabilities across guest journey and streamlining connections.
Retail and Hospitality ISAC and Travel and Hospitality ISAC Create Larger Sharing Community

Two ISACs come together to strengthen overall consumer-facing industry.

A New Digital Champion for Restaurants

How Coca-Cola is helping partners optimize operations while improving guest experience with integrated platforms.
In-Room Dining: No Longer an Achilles Heel

How The Chedi got patrons staying at its villas and yachts to order in-room dining.
Top 4 Challenges Hospitality Wants Solved

HT’s Advisory Board weighs in on what problems they want solved first.
Battle for Digital Dominance

Partnerships and Acquisitions Changing the Restaurant Landscape
From IQ to EQ: Innovation Gut Check

Modern hospitality is the nexus of tradition and technology, where IQ must meet EQ. Emotion and intelligence are key to what will create the experiences of the future. Today’s IT leaders must understand, embrace and predict both concepts.
The Second Derivative of Digital Dining

Doubling down on digital and data to grow the bottom line, restaurants will look to leverage technology investments for three key areas in 2020.
2020 Industry Outlook: Imagination to Iteration

HT’s advisors say the path to innovation for restaurants and hotels is paved with a mix of AI, practicality and privacy.