Jan/Feb 2020

Retail and Hospitality ISAC and Travel and Hospitality ISAC Create Larger Sharing Community
Two ISACs come together to strengthen overall consumer-facing industry.
A New Digital Champion for Restaurants
How Coca-Cola is helping partners optimize operations while improving guest experience with integrated platforms.

Mergers/Acquisitions
Battle for Digital Dominance
Partnerships and Acquisitions Changing the Restaurant Landscape
Jan/Feb 2020
The Second Derivative of Digital Dining
Doubling down on digital and data to grow the bottom line, restaurants will look to leverage technology investments for three key areas in 2020.
Hotels
From IQ to EQ: Innovation Gut Check
Modern hospitality is the nexus of tradition and technology, where IQ must meet EQ. Emotion and intelligence are key to what will create the experiences of the future. Today’s IT leaders must understand, embrace and predict both concepts.
Jan/Feb 2020
A Shifting Landscape as Hotels Seek Seamlessness
Partnerships and purchases in the hotel segment focus on increasing capabilities across guest journey and streamlining connections.
Guestroom / In-room
In-Room Dining: No Longer an Achilles Heel
How The Chedi got patrons staying at its villas and yachts to order in-room dining.
Jan/Feb 2020
Top 4 Challenges Hospitality Wants Solved
HT’s Advisory Board weighs in on what problems they want solved first.
Jan/Feb 2020
2020 Industry Outlook: Imagination to Iteration
HT’s advisors say the path to innovation for restaurants and hotels is paved with a mix of AI, practicality and privacy.