October 2017 Issue

Winning the Bandwidth Battle
As demand continues to increase, hotel operators look to build future-ready networks
Delivering Digital Agility
Papa John’s strengthens its national and global expansion by developing digital offerings to meet customers where they are while competing in an e-commerce world

Customer Experience/Service
The e-Commercing of Hospitality
The Amazonization of hospitality is reaching saturation level. Restaurants and hotels have been taking notes from the digital giant for some time to mimic the success of the online retailer.
Loyalty
4 Benefits of Linking Loyalty to Social
Silver Diner meets customers where they are and grows customer relationships through social media.
Customer Experience/Service
Reducing Standards Duplication with Industry Collaboration
Teamwork shows benefits of consistent distribution messaging across hotel, travel, airline verticals
Mobile Key (Digital Key)
Mobilizing the Hotel
Today’s always connected culture means both hotel guests and staff expect mobile capabilities that will improve their stay and work experience.
Sponsored
Restaurants
Overcoming POS User Adoption Hurdles
6 Strategic Best Practices to Sidestep Challenges Stemming from Point of Sale Upgrades and Changes
Sponsored
HT Explorer Series
POS Hardware Aesthetics & Design

A collection of news, articles and other featured content from the October 2017 Issue.