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Customer Experience/Service

Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

How Big Data Is Transforming Hospitality

Travelers generate a huge amount of information which operators can use to offer personalized experiences which translate to larger profits.

Restaurants have a wealth of data points that are readily accessible, but they must use the information wisely.

Guest response to personal and direct text messages from hotel personnel is overwhelmingly positive.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

Tech is taking the restaurant and hospitality industries by storm — putting the pressure on these businesses to adopt technology or risk getting left behind. One of the largest concerns for the hospitality industry surrounding tech adoption is the fear of losing human interaction.

All potential hotel guests go through numerous stages before booking a room; within every stage, marketers have the opportunity to influence the guest experience.

More than 1000 guests use the mobile loyalty card every month per location.

Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery.

Integrating this technology also makes guests more willing to share their positive hotel experiences on social media reveals J.D. Power 2017 North America Hotel Guest Satisfaction Index Study.

Best Western Hotels & Resorts, UniFocus find that a 10% increase in engagement could reasonably result in a 4% increase in intent to recommend.

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences.

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