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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Call for Presentations: MURTEC Executive Summit

Nominations can be entered through the online form and the deadline for submissions is June 24, 2018.

Destination Hotel’s PMS Powers Efficiencies, Personalized Service

At Water’s Edge Resort & Spa “Maestro PMS is at the heart of our business”

Unlocking the potential and avoiding pitfalls of an AI-based tech strategy

Marriott will not go gently into that disruptive night of home sharing – rather the company is taking measured steps to become a player in the space itself.

The easy-to-use interface allows guests to browse hotel’s services on any screen

In-room speech enabled device elevates the guest experience, increases hotel efficiencies  

Video streaming and casting solution interfaces with Volara and Amazon Alexa  

Dorothy Creamer, editor of Hospitality Technology magazine, interviews Michael Marino, chief experience officer of Caesars Entertainment about the company's 2018 Visionary Award win for the rollout of its chatbot -- Ivy.

Improving the guest experience through technology was a common thread in MURTEC seminars.

Dickey’s Barbecue Pit empowers the workforce with voice-enabled controls and reporting

Intouch Insight Ltd. launched its new customer experience management (CEM) software, LiaCX.

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