A collection of news, articles and other featured content about Customer Experience/Service.
This article from Zingle provides insights on how hospitality companies can improve their guest experience and increase operational efficiency in real time by texting.
10 ways solving network limitations can lead to new levels of service
A total of 100 AI powered Club InterContinental suites will be available within the year.
Mapping the journey to digital transformation: Hotels put hyper-focus on mobility and connectivity.
Maestro Multi-Property centralizes cross-selling, integrates activity & spa management, event sales, owner relations and guest service for award-winning destination.
This article from Mist looks at the role of AI in the future of hospitality
The increased focus on connected technology drove the biggest changes to AAA Diamond guideline revisions
3 key considerations before your next POS hardware upgrade
Plum wine dispenser integrates into the PMS
ALICE allows fluid communications between departments
Now in its 14th year, the Hotel Visionary Awards honor hotel companies for outstanding leadership in customer-facing and enterprise innovation. Honorees exemplify how forward-thinking companies are responding to a new normal.
Snapchat's AR amps up the theme park experience, social media marketing.
Best Western’s Watson Ad personalizes vacation planning by providing consumers with travel tips
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