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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

SMG Announces Data Integration to Help Brands Manage Third-party Delivery Ratings, Reviews

With delivery service review data available alongside customer feedback and operational data, brands have a more holistic and actionable view of the customer experience.

Getting Ready for the New Restaurant Norm

What do consumers expect now, and how can operators best meet those expectations?

In light of COVID-19, consumer expectations are changing in real-time, according to Market Force Information research. Plus, the most important factor to keep in mind when reopening.

The State of the Hospitality Industry: Unchartered Territory

As hospitality brands navigate the pandemic-induced economic crisis, we take  a look at rapidly evolving best practices for point of sale, health & safety, and restaurant pickup & delivery.

This year's group of honorees, recognized at MURTEC, includes White Caste, Taco Bell and Toast.

The latest tools deliver an array of support from POS to ordering to delivery options.

Everything has changed, right?  Whether you’re reading this from a makeshift home office or the front lines of your brand’s reinvented customer service, the COVID-19 pandemic has disrupted the hospitality industry in ways we are still learning and assessing. But some things — the most im

This panel discussion with Dickey’s Barbecue Pit, Porto’s Bakery, Seasoned Brands and NuArx answered the age-old question, how do you move to a platform that’s able to handle these sexy new applications that everybody wants? You have to have visibility; work through what your infras

This annual tech show has plenty of futuristic solutions that may be the next big thing in hospitality.

At MURTEC, Odia Kagan, Partner, Chair of GDPR Compliance and International Privacy, Fox Rothschild LLP, explained the three key rights CCPA gives consumers.

The two companies team up to help gaming resorts minimize physical touch while maximizing guest engagement.

Part 1: Restaurants that recognize we are emerging into a different operational and technology landscape will rebound and thrive in the new world of personal safety and social behavior.

According to Bottle Rocket research,  80% of customers are more likely to order from a QSR if they offer rewards for digital or text message ordering.

Team members will wear gloves, masks and clean the hotel in accordance with a 50-page guide book released by corporate; guestroom amenities will include hand sanitizers and masks.

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