Customer Experience/Service

Press enter to search
Close search
Open Menu

Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Shift Happens: 3 Ways Tech is Revolutionizing the Restaurant Workforce

How digital solutions yield greater staff retention and engagement

Beverly Hills Hotel Deploys Self-Service Wine-by-the-Glass Tech in Guestrooms

London West Hollywood at Beverly Hills partners with Plum to install the intriguing guestroom tech in all 225 guestrooms.

HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.

The platform will be implemented and rolled out across all properties during the next 12 months.

A friend of mine recently shared a negative foodservice experience. A third-party delivery service arrived, handed a bag full of food to my friend’s eight-year-old daughter, and — to hear the eight-year-old tell it — bolted down the walkway and drove off into the night.

A well-orchestrated and data-backed personalization strategy can help hotels maximize operational efficiencies while delivering impactful customer interactions.

With the average American spending 93% of their lives indoors, offering guests sophisticated tools that give them greater control over their in-room comfort level makes sense.

Here are four key areas where digital technology in hospitality is going to make a difference.

New partnerships with tourism and travel brands expand Clicktivated’s reach and increase user engagement.

New fans were also 75% quieter than previous solution, contributing to a positive guest experience.

Senior level restaurant executives will learn why self-awareness is the key to making the right technology decisions at every turn.

Starbucks is granting Brightloom a software license to select components of its proprietary digital flywheel software. 

Show More