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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

How Travelers Will Use Technology in 2020

A look at the findings of Travelport's recent research and the 9 things you need to know about consumer-facing travel technology as we start the 2020s.

MSC Cruises, Samsung Recognized for Digital Signage Project

For custom LED display aboard cruise ship MSC Grandiosa, Samsung and MSC Cruises are awarded top prize in the Best Overall Customer Experience category.

Business and IT professionals see a clear long term need for the CDO in driving organizational change.

The artificial intelligence module leverages Amazon Comprehend to determine guest sentiment for improved hotel and lodging customer service and increased operational efficiency.

Cash back rewards company, The Guestbook, examines the experiential travel market, helping boutique hoteliers harness actionable insights to drive direct bookings.

Many hotel brands have been experiencing ‘healthy’ growth through a focus on the wellness consumer trend, incorporating technology investments to keep up with the demand.

There are more travelers than ever, but not enough workers to fill the customer service front lines necessary for a quality guest experience.

The acquisition creates a core pillar for QuintEvents' investment into technology that provides incremental value and new services for customers and event organizers.

Hotel Scents aims to revolutionize first impressions for numerous domestic and commercial properties by providing the latest in cold-air diffusion technology for scenting HVAC systems.

Before You Spend Any More on Your POS: What POS integration needs to look like to enable flexible, future-ready innovation.

In "It's a Wellness World: The Global Shift Shaking up Our Business", Accor's Emlyn Brown explains how exceptional wellness experiences are good for guests, business and the hospitality industry.

Global lodging company moves to AWS, leveraging the full suite of cloud services expected to innovate faster and deliver new and enhanced guest experiences.

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