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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Digital Platform Fuels Dunkin’s Customer Engagement

Contactless options combined with new menu items lure in new customers. Plus, DD Perks active loyalty enrollment increased nearly 110% year-over-year in Q2.

Capturing and owning your guest's data will help keep guest, staff safe and ultimately drive profitability via enhanced guest experiences.

Oracle study highlights consumer views on restaurants during COVID-19 and what brands should expect in terms of take-out and dine-in experiences.

Casino selects Agilysys rGuest Express to reduce lines at the front desk and meet guest demands for a contactless user experience.

On August 17, Farmer Boys' mobile app users will enjoy a revamped app interface that is easier to navigate, as well as the ability to earn rewards faster and more flexibility to choose rewards.

Automated Messaging & Workflows to Streamline the Guest Journey, and Provide a Safe & Contactless Experience.

The fast-casual chain will open its first drive-thru next year and is adding walk-up windows and expanding curbside.

CKO Kennon Adkinson inspires employees, guests to be kind and recognize kindness.

Digital sales soar to 64% of system-wide sales.

Two-step Danish technology turns many surfaces anti-microbial for 12 months and also makes use of electrically charged saltwater for daily cleaning.

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