Customer Experience/Service

Kalon Surf, an all-inclusive resort located in Costa Rica, has found unique ways to improve the guest and staff experience with technology’s help.

The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.

INTELITY’s smart-room tablets enhance the five-star property’s digital services and offerings for both guests and staff.

Digital F&B and guest experience platforms launches new menu of solutions to enhance the guest experience, drive operational effectiveness and boost revenues.

World Cinema will leverage the Now Platform to deliver frictionless customer service experiences to hotels and properties worldwide.

Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.

Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.

New email marketing tool provides key data insights and revenue potential for SevenRooms clients.

The unveiling also comes at a time when “sleep tourism” is expected to be one of the most popular travel trends in 2023.

Annette's warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest's request, even when they narrate or speak in long-winded sentences.

Honeywell will work with the Marriott Design Lab to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessible, inclusive and delightful.

Hospitality brand unlocks deeper voice-of-the-customer insights, captures real-time sentiment, and prioritizes areas for improvement.