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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

How Do You Engage Travelers that Aren’t Traveling?

Now is a good time for travel and hospitality companies to think outside the confines of their own industry.

4 Ways to Elevate the Guest Experience Using Restaurant Management Systems

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.

New Two-way Mobile Text Messaging App Enables Restaurants to Communicate with Customers Using Existing Published Business Phone Numbers

With Amperity’s platform assembling a Customer 360 and making it readily available, MGM is reaching their customers with messages and promotions at key moments before, during, or after guest visits to provide an elevated experience and drive more engagement.

Part of that CX will be technologies that allow them to effortlessly make changes, ask questions and avoid staff.

Guests have full control over ordering, speed of service, and payment via their own smartphone.

Robocalls have made Americans overly averse to answering phone calls – especially from unknown numbers – but there are three key steps your hotel can take to encourage guests to pick up the phone.

When the hotel realized it would have 112 rooms with interior-facing window view, it quickly partnered with a multimedia artist to give hotel guests something interesting to look at.

Tilak Mandadi will explain how technology has enabled new Disney experiences while helping to transform the operation of the company’s global parks and resorts business during these unprecedented times.

Bianco to provide strategy and speed adoption of Journera with lodging brands

A BYOC approach can be a key element to help the hospitality industry stay one step ahead of customer demands and remain competitive.

With Medallia, Noodles listens to guest feedback to support business decisions and to identify and recognize high performing frontline team members.

IHG loyalty members will be able to book stays at more than 400 Mr & Mrs Smith hotels.

Research shows that 79% of hoteliers planned to invest in voice-enabled technology in 2020, but truly successful voice implementations go beyond simply installing voice assistants or similar solutions in rooms.

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