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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

How Texting Can Increase Positive Reviews

This article from Zingle provides insights on how hospitality companies can improve their guest experience and increase operational efficiency in real time by texting.

A total of 100 AI powered Club InterContinental suites will be available within the year.

Maestro Multi-Property centralizes cross-selling, integrates activity & spa management, event sales, owner relations and guest service for award-winning destination.

This article from Mist looks at the role of AI in the future of hospitality

The increased focus on connected technology drove the biggest changes to AAA Diamond guideline revisions

Plum wine dispenser integrates into the PMS

ALICE allows fluid communications between departments

Now in its 14th year, the Hotel Visionary Awards honor hotel companies for outstanding leadership in customer-facing and enterprise innovation. Honorees exemplify how forward-thinking companies are responding to a new normal.

Snapchat's AR amps up the theme park experience, social media marketing.

Best Western’s Watson Ad personalizes vacation planning by providing consumers with travel tips

Simply Written offers digitized notes, templates and content to support many industries, including hospitality

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