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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Newport Beachside Hotel & Resort Partners With Memorial Healthcare System for In-Room Telehealth Medical Support

Guests receive onsite medical attention via smartphone by downloading the MemorialDOCNow app during their hotel stay.

2018 Customer Engagement Technology Study: Plugging Into the Digital-Minded Consumer

Artificial meets real intelligence: Hotels and restaurants seek to understand, engage and empower guests.

Guests can use just their voice to change television channels, review TV guides, adjust the volume and power the television on or off in addition to ordering amenities from the front desk.

The partnership allows both companies to cross-refer services to their existing client base as well as present a unified set of solutions.

Playlists are continuously updated depending on time, season and weather.

Resort is known for staging show-stopping performances from globally renowned artists.

By using the car's infotainment system, consumers can receive promotions, make reservations or place online orders, and pay.

In this exclusive interview with Rob Sadoff and Zio Pekovic, HT learns how an Omaha hotel save $115k and increased guest satisfaction 10% in one year.

Effective communication among staff and to guests translates into increased efficiency, engagement and retention.

A month long industry event provided key insights into what Indian hoteliers are worried about, what they're looking forward to, and how the tech landscape has changed in the last year.

This article explores the phenomenon of "big data" and helps hoteliers understand how they can harness analytics to stay ahead of the curve.

In a world of technology, Kimpton believes humans crave authentic connections, personal experiences and surprises.

Solving the paradox of high-tech, high-touch service and personalized experiences.

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