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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Downtown Grand Hotel & Casino Standardizes on Aruba to Deliver IoT-enabled “Smart Rooms” and Exceptional Guest Experiences

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

Shake Shack Details Plans for Future Growth  

The brand continues to invest in staff, CX and tech

Wearable tech improves guest experience and offers hoteliers valuable insights into the use of their facility.

App allows guests to book hotel reservations, order drinks while playing from select slot machines, and participate in special promotions.

Sabre offers an open-architecture platform that integrates critical hospitality systems to optimize distribution, operations, retailing and guest experience.

Comcast Business Now Offers New Video Service to Bars, Restaurants, Hotels, Gyms and More

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

How Dream Hotels is changing the way guests communicate.

To improve guest engagement as well as meaningful guest feedback, hotels might want to consider using in-room voice technology.

Charlestowne Hotel uses guest surveys to gather feedback and makes it a goal to respond to every guest review.

Toast also adds SMS text notification, tipping to kiosks.

The integration enables hotels to improve operations with one easy to use mobile and desktop web application.

TrustYou enables Louvre Hotels Group oversee, manage, analyze, and market guest reviews.

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