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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

LEGOLAND’s New Pirate Hotel Brings Voice AI Awesomeness to Guests with Amazon’s Alexa for Hospitality

Customized experiences include a LEGOLAND radio station, a pirate-narrated bedtime story, pirate jokes, and even an in-room treasure hunt with clues specific to each room.

Hotel Tech: Solve for Pain Points

It’s not just about doing what’s hip and new, but it’s about actually helping consumers solve problems.

Strategic partnerships ensure that hotel and travel businesses can deploy hyper-targeted promo campaigns and offer custom-tailored experiences using data from existing WiFi services.

Using a variety of stringent guidelines in conjunction with contact tracing wearable technology, cruise line has been sailing without issue from numerous international ports.

Resense will continue to operate as an individual spa company and Kempinski will use the Resense infrastructure and expertise to further integrate wellbeing into the Kempinski hotels’ operation.

The new digital app provides guests with dynamic hyperlocal discovery by utilizing geo-fence technology and is an on-demand E-Concierge for hotels.

Hotels & Resorts can now benefit from the guest data captured in Solay to enrich their data in Revinate CRM.

The combined offering will enable businesses to deliver excellent customer experiences across the entire life cycle by incorporating cloud contact center, AI, experience management, collaboration, omnichannel communications and programmability for customization.

Before wearable tech was a thing and IoT devices existed, one man had a vision to improve the guest experience; 10 years later he accomplished it.

Educating guests on how and why to use newly implemented technologies will lead to the greatest amount of success.

From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.

The program is an in-depth diagnostic and data-led initiative designed to help guests awaken their “optimal” self through technology and experiential learning.

An integrated POS is essential to deliver exceptional service with takeout orders.

Carnival’s CXO has learned to do whatever it takes to achieve his goals, which often means refusing to be confined to a single way of operating.

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