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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Iconic Australian Hotel Caters to Tech Savvy Guests with In-Room Mobile Tech

In-room tablets have a 90% engagement rate; targeted promotions have received up to 500k impressions.

At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers harness the power of data to design and deliver an enhanced, more intelligent customer experience.

New solution boosts consumer engagement, sales and loyalty through relevant, timely offers.

Exterity also announced a new hotel-focused middleware portal that will enhance the in-room guest experience.

In one year, Best Western has been able to increase its social media responses by 15% and decrease its response time to the guest by 400%.

The James Beard award-winning chef who runs Brooklyn's The Tuscan Gun shares how designing a virtual reality experience has been a boon to his brand.

Blockchain is making further inroads into hospitality, if the news from marketing tech firm Mobivity and fast-casual restaurant company Chanticleer is any indication.

Blockchain is making further inroads into hospitality, if the news from marketing tech firm Mobivity and fast-casual restaurant company Chanticleer is any indication.

CaliBurger, a part of Cali Group’s restaurant operating division, will be in the NEC booth demonstrating its AI-enabled self-ordering kiosks using NEC facial recognition technology.

NEC will showcase POS hardware, software, biometrics, artificial intelligence (AI), analytics and digital signage solutions at NRF 2018

As we begin a new year, take a moment to look back at 2017 and review the topics and issues that became the eye-catching hospitality technology headlines you and your peers just couldn’t miss.

As we begin a new year, take a moment to look back at 2017 and review the topics and issues that became the eye-catching headlines you and your peers just couldn’t miss. But in case you did, we’ve curated the Top 10 stories from the past 12 months.

Discover why chatbots could be the solution for unique challenges in hospitality.

Discover why chatbots could be the solution for unique challenges in hospitality.

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

California’s Soboba Casino plans to implement the InfoGenesis® POS and Visual One® PMS solutions from Agilysys, Inc. when its new replacement casino and resort open this year.

California’s Soboba Casino plans to implement the InfoGenesis® POS and Visual One® PMS solutions from Agilysys, Inc. when its new replacement casino and resort open this year.

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