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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Deer Path Inn Exterior

2019/2020 Tech Deep Dive with Charlestowne Hotels

Two Charlestowne Hotels executives detail their latest technology programs and goals for 2019, and talk about next projects entering the New Year.

Hotel St. Michel Partners with Hotel Internet Services

The historic and European style property leverages HIS expertise to cater to guest demands for high speed and multi-device compatible internet connectivity.

ME Dubai

ME by Melia selects InnSpire to implement its full stack of connectivity and guest engagement solutions at the much anticipated ME Dubai when the property opens in 2020.

Newly released platform update aims to make it easier for hoteliers to create personalized marketing campaigns with in-app mobile and campaign building features.

As major retail brands prioritize customized experiences, hotels and restaurants will feel increased pressure from raised expectations on what brands must deliver.

Tech investments, leadership changes and a future focus on third-party delivery partnerships among keys to Papa John strategy moving forward after strong third quarter.

online booking

As consumers continue to demand a better experience in their commerce interactions, the hospitality industry is rapidly adopting new technologies to meet this expectation.

Use these tips this holiday season to bring customers back all year.

New research highlights key trends that are shaping the travel industry from finding the best value flights to personalized itineraries to managing a trip on the go.

LG byline

Smart TVs and IP-based content distribution mean new possibilities for a rich customer experience.

luxury collection by Marriott

The solution is expected to drive innovation, speed to market and scale toward Marriott’s goal of seamless customer experience according to Controller and Chief Accounting Officer Val Bauduin.

McDonald’s Corp. announces leadership changes as Easterbrook is ousted from CEO position after an inappropriate relationship with employee.

Best Western logo

BBH will partner with Best Western Hotels & Resorts to offer hotel owners a full suite of bundled technology solutions and fulfill new and improved standards for fast, reliable Internet.

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