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Customer Experience/Service

Elite Hospitality Group Improves Guest Review Response Rate by 60%

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

Guestroom Tech: Balancing Hype with the Bottom Line

Six things to consider before your next in-room technology buy.

Create a comprehensive customer engagement strategy so repeat customers come back to traditional hospitality.

In 1967, Paul Dubrule and Gerard Pelisson founded the Societe d’investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel in northern France.

Providing a frictionless ordering experience for diners is top of mind for restaurant operators. The customer’s definition of convenience is constantly shifting and diners now want to order food, make reservations and manage loyalty in a myriad of ways, across multiple devices.

Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"

Jumeirah Group, a Dubai-based luxury hotel company, will integrate SevenRooms' software to improve the guest experience, streamline F&B operations and unlock F&B guest data.

Visionect's Place & Play provides guests with weather forecasts, hotel highlights, and rewards information on a zero-glare paperlike display.

Acquisition brings together two of the most innovative concierge and front desk solutions on the market.

Smith will be responsible for providing strategic digital leadership to enhance guest experiences across the portfolio of brands.

A robust website, the use of mobile devices by guests and hotel staff, and cloud-based back-office, CXM and operational systems all require hotels' put in place a strong network infrastructure.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

With Deloitte's help, the redesigned mobile ordering platform will enhance the customer experience and streamline online ordering capabilities.

The text-friendly maps allow tourists to curate travel itineraries around their favorite Manhattan television scenes.

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