A collection of news, articles and other featured content about Customer Experience/Service.
Nominations can be entered through the online form and the deadline for submissions is June 24, 2018.
At Water’s Edge Resort & Spa “Maestro PMS is at the heart of our business”
3 key considerations before your next POS hardware upgrade
Unlocking the potential and avoiding pitfalls of an AI-based tech strategy
Marriott will not go gently into that disruptive night of home sharing – rather the company is taking measured steps to become a player in the space itself.
Restaurants put hyper-focus on data and digital initiatives to empower guests and drive business
The easy-to-use interface allows guests to browse hotel’s services on any screen
In-room speech enabled device elevates the guest experience, increases hotel efficiencies
5 Ways to revolutionize customer service
Video streaming and casting solution interfaces with Volara and Amazon Alexa
Dorothy Creamer, editor of Hospitality Technology magazine, interviews Michael Marino, chief experience officer of Caesars Entertainment about the company's 2018 Visionary Award win for the rollout of its chatbot -- Ivy.
Improving the guest experience through technology was a common thread in MURTEC seminars.
Dickey’s Barbecue Pit empowers the workforce with voice-enabled controls and reporting
Intouch Insight Ltd. launched its new customer experience management (CEM) software, LiaCX.