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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Domino’s Pie Pass Tech Creates VIP In-Store Pickup Experience

Customers who order online or via the mobile app and pickup in store are greeted with their name on digital signage and handed their order.

MOOYAH Debuts New Prototype

Mooyah's prototype provides pickups shelves for digital orders and digital menu boards.

HT’s Advisory Board weighs in on what problems they want solved first.

Starbucks teamed up with OTG to introduce a fully re-imagined Starbucks customer experience at US airports.

Viceroy Hotels & Resorts’ Darren Clark shares how its implementation of voice tech has improved everything, from the guest experience to operations to revenue streams.

Hotel wanted to provide a unique, connected in-room experience while also conserving energy use.

How Coca-Cola is helping partners optimize operations while improving guest experience with integrated platforms.

Wall display offers guests a full body workout while A.I. technology monitors the quality of every rep and adjusts resistance for each exercise in real-time based on the individual body.

Guests will enjoy technology, digital artwork, IoT integration, and a lobby designed to bring locals and travelers together.

Funds will be used to invest in developing tech to streamline the guest experience and improve the employee experience.

For guests, Ready allows them to use their phone to split and pay their check whenever they’re ready,

From touring guestrooms to planning events to viewing nearby local attractions, VR has its place with the hotel industry.

From turning your Wi-Fi infrastructure into an IoT platform to delivering home-like experiences, these trends apply to all hotels regardless of size or type.

Tool integrates with hotel management and messaging services to provide full customer visit, bookings and preference details with each incoming call.

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