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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Branded Strategic Hospitality Invests in Ovation Up

The CX and engagement platform helps hospitality companies get direct feedback from customers.

Frontline Staff Key to Top Performance in Inaugural J.D. Power Third-Party Hotel Management Guest Satisfaction Benchmark

Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies

Atlantis Casino Resort's partnership with Agilysys eliminates buffet lines & accelerates guest service.

The Dog Haus team and Dallas-Fort Worth, Texas, franchisee Kirk Hermansen have put the brand’s experience on wheels. Dog Haus’ food truck began cruisin’ around Dallas-Fort Worth Sept. 20.

The brand leans into food truck model to complement its brick-and-mortar stores.

Surveyed consumers reported their top food safety concerns include staff hygiene, foodborne outbreaks, illness from contaminated food, and food and beverage recalls.

Fast casual brand develops QR-code based solution in-house.

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.

Springboard's Hospitality Intelligence (H.I.) platform will deliver streamlined operations, personalized guest experiences and maximized revenues.

Ahead of reopening for indoor dining, Philippe By Philippe Chow sought out the most effective practices available to mitigate the risk of viral transmission indoors and installed NPBI tech into its HVAC units.

Hooters invests in FlyBuy curbside pickup technology as it reopens restaurants.

Looking at adding a drive-thru or a second drive-thru? Follow these four best practices followed by leading brands.

Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software.

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