A collection of news, articles and other featured content about Customer Experience/Service.
Virtual assistant leverages HotSOS compatibility to streamline hotel operations and maximize guest convenience.
The CES Innovation Awards honor outstanding design and engineering in consumer technology products.
4 Ways the Internet of Things Has the Power to Transform and Improve Hotel and Restaurant Operations
GlobalReach Technology installed 454 Wi-Fi hotspots throughout the Lisbon hotel, including every room, bar, conference and meeting room.
Comcast Business awarded Enterprise Application of the Year for Hospitality by Metro Ethernet Forum.
In this Q&A, Ken Freeman, Senior VP of Demand Creation, Legrand answers questions such as: "How will Internet of Things (IoT) affect change in the hotel of the future?"
Data and digital trends drive change in guest engagement strategies and success.
World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members.
Partnership offers hotels a suite of tools to manage their properties and interact with guests.
Patents protect 46 intellectual property innovations for OceanMedallion, its wearable device powering its guest experience platform.
New iHome bedside clock is capable of wirelessly powering all Qi charging devices including all newer Samsung and iPhone models.
Why Artificial Intelligence needs to go beyond the guest experience.
How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence
One-third of retailers plan to use virtual and augmented reality in three years