A collection of news, articles and other featured content about Customer Experience/Service.
From third-party integrations to an omni-channel mobile experience, hotels are offering guests more ways to engage than ever before.
IoT room allows Marriott to deepen the personalized guest experience.
The integration allows FCS software to issue commands to Savioke's Relay robots, and update tasks as completed when guests remove their items.
Restaurants often believe that loyalty programs are just discounting programs eating into company profits, but a well thought out loyalty program can offer much more.
The customer service experience improves when guests have access to online tools with self-service help.
One out of five hoteliers say increasing bandwidth is a top priority for technology investments and overall strategy.
From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.
By planning out the guest journey, hoteliers can separate what matters most at every point of engagement, surpassing the simple guest preferences that most systems offer.
'Pepper', The Humanoid Robot, can discern a guest’s gender, approximate age and mood.
Hotels require a network infrastructure that allows personnel to deliver "white glove treatment" while connecting with customers where, when and how they want it.
Resorts and hotels with component rooms can now automate pricing decisions, reduce the burden of managing complex room types and tailor the guest experience.
The cloud-based platform will bring the latest guest experience technology to the hospitality industry.
OfferCraft uses AI and gamification to help companies increase customer revenue and employee engagement.
When done right, technology can encourage diners to become loyal, repeat guests.