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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Resorts See 40% Uptick in Revenue with Tests of F&B Platform

Hotel guest-experience app “Beachy” expands into food and beverage.

LINK Hotel & Hub caters to tech savvy tourists and business professionals who want information and technology available at their fingertips.

Identifying key POS attributes from restaurant and guest perspectives to deliver future-ready in-line and online experiences

Only 25% of hotel guests report any issue that impacts experience.

AI Provides Hotels with Solutions for Personalization, Service Enhancement & Employee Efficiency

How reliable cellular coverage can link customer experience and revenue in hospitality.

Minnesota casino launched a JOINGO-powered app and mobile engagement platform.

Hotels would do well to consider a hybrid approach that allows chatbots to execute simple tasks while escalating more complicated requests to a live agent.

3 ways AI and IoT can help hotels elevate the guest experience

From coordinating with third-party reservation services, to having quick-access to user profiles and aligning a guest’s social media channels with the devices in their room, hotel IT need clear network visibility between a bevy of stakeholders to deliver the experiences travelers value most.

Stadiums have made large improvements in recent years in implementing new technology to improve the guest experience and hotel venues could greatly benefit by following suit.

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities.

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