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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

The Hotel Lobby: How to Upgrade It for Maximum ROI

The lobby is the heart of every hotel and has the ability to drive loyalty, adjacent revenue and emotional attachment with guests.

From Skeptic to Believer: My First Time Experiencing an In-Room Voice Assistant Solution

Ted Horner discusses his stay at the Motif Hotel Seattle and interviews its GM on their implementation of voice technology.

New partnership with all four of Barceló’s brands to expand Nor1’s footprint in the Spanish and Latin American markets.

Provider of internet-based solutions certified to provide Choice Hotels properties with advanced in-room entertainment and casting functionality.

Brinker International's brand will add Presto's PATT devices during the current fiscal year.

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

By working with Certona, Taco Bell personalizes menu recommendations for registered users of its mobile app.

 Rugged, splash-resistant printers simplify transactions within high-volume bars, restaurants and hotels.

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Guests will receive access to short meditations, soothing sounds for sleep, and more in the guestroom while loyalty members with receive access to access to exclusive content via the World of Hyatt mobile app.

After unveiling a massive building renovation, Hotel Phillips a Curio Collection by Hilton Hotel has selected Velociti to complete the transformation from the inside out.

Chili’s will deploy the Presto Pay-At-Table solution at all its restaurants across the U.S.

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