A collection of news, articles and other featured content about Customer Experience/Service.
As a result of guest engagement, the resort has seen an increase in $25K in room service revenue.
Restaurants put hyper-focus on data and digital initiatives to empower guests and drive business
5 Ways to revolutionize customer service
Hotels must be able to offer guests a speedy, strong and secure connection from the moment they enter to the moment they leave the hotel's property.
Canadian Brewhouse turns 25% more tables at peak dayparts
Hotel guests can navigate the television just by speaking
SONIC Drive-In and Shake Shack share their thoughts on what restaurant brands need to do in order to keep up with diners' technology expectations.
Guests will be able to cast content from their mobile devices to in-room TVs, creating an at-home experience in the guestroom.
Starting with compliance, how White Lodging Services embarked upon a technological restructuring focusing on centralizing talent management and executing on guest expectations.
Easy-to-use app drives customer engagement and restaurant traffic.
Gusto restaurant partners can use LevelUp to connect and engage with customers.
How technology continues to play a role in the ever-evolving hospitality industry.
Tech spending increases as hotels eye data and digital to empower guests.
From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.