Customer Experience/Service

Digital guest experience allows for contactless check-in.

Digital guest experience allows for contactless check-in.

From IoT-enabled smart rooms to AI-powered chatbots, technology is transforming hospitality. But true guest satisfaction lies in blending digital efficiency with the irreplaceable warmth of personal service.

MilesCX will deliver intelligent guest communications, business intelligence tools, dynamic menus, and AI-powered upselling, enabling hospitality leaders to enhance guest experiences, increase sales, and streamline operations.

Investment supports continued expansion of AI and business intelligence capabilities for over 70,000 hospitality properties globally.

Survey Discovers Key Factors that Influence Guest Interactions and Preferences for Mobile App Engagement with Actionable Recommendations for Resort Operators.

Pickpad’s seamlessly integrates with existing tech systems, setups, and designs. It operates in the background to automate key processes — double-checking order accuracy, updating statuses, collecting data points, and delivering a uniquely personalized customer experience.

The fast-casual brand is leaning on operations to serve up "a little something extra" to drive customer frequency.