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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Predictive Analytics: What We Can Do Today to Prepare for Tomorrow

How hospitality brands are leveraging data to guide decisions — and a roadmap to successful analytics implementation with tips from top industry experts.

Hyatt Introduces Digital Platform, Hyatt Together, to Inspire Wellbeing at Home or While Traveling

New custom streaming content provides guests, members and customers innovative experiences that address today’s wellbeing needs.

What started as strategic solutions to challenges presented by the COVID-19 crisis are now becoming integral, everyday components of hospitality operations.

Explicit preferences and inferred preferences can enable a digital ordering platform to provide guests a personal view of the menu, unlike any other guest’s view of the menu.

STAY OPEN’s tech-forward and socially-engaging pod and private room hotels and residences will use a social platform and app to match podmates, connect them before/after their stay, and curate organic experiences.

The hospitality industry will need to create a culture of safety that reassures its customers that its public spaces and amenities are clean.

More than half of online restaurant reviews are positive. Guests are more forgiving of restaurants, particularly when they feel other aspect of the experience such as cleanliness and a sense of safety are being met.

Customer Experience Improvement (CXI) platform joins PAR Technology’s Brink POS integration ecosystem.

World Cinema's in-room digital entertainment solutions solve InTown Suites' logistical challenges of working with multiple vendors and help improve overall guest experience.

HappyOrNot partners with Nanoveau to coat its Smiley Touch touchscreen terminals with an antimicrobial film.

Though COVID-19 is compelling many businesses to go cashless for a contactless experience, consumer demand solidifies a place for cash transactions in the near-term.

The relationship brings Operto’s Smart Stay technology solution and keyless entry to vacation rental managers around the world through the Avantio network.

Hospitality technology support company grows its partnership with Sage Hospitality Group.

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