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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

7 Ways to Use AR/VR to Improve Guest Engagement

From virtual bookings enhanced by virtual tours to interactive hotel rooms, both AR and VR tech could improve your guest's experience on and off property.

W London – Leicester Square Unveils Tech-Based Transformation

Multi-million pound renovation of W London allows guests to take charge of their stay through innovative in-room technology.

Washlava allows customers to reserve and pay for laundry machines at hotels using their smartphones.

Access Professional Systems to install tech which will pair with Hilton's OnQ PMS interface and its digital key utilization to provide an exceptional customer experience.

Only 60% say they respond “all the time” or “frequently”

Study details how kiosks increase check-size and improve operations.

Hotel guests want speedy, convenient transactions and will switch brands if these expectations aren't met.

Hard Rock uses the Yext platform to power answers to consumers'  Internet search questions about locations and hours.

Today's consumers are compelling hotels to activate under-utilized areas with technology, broadening their customer base beyond just those checking in.

Additionally, 38% would like an app that allows them to pay for purchases around the hotel and 40% would like to use an app to mark their room unoccupied for housekeeping services

Robust connectivity will not only power future-ready experience, but it will set the pace and the bar for technology leaders.

From small boutiques to large corporate properties, hotel executives from properties of all sizes realize the importance of updating hotel guestrooms to be tech savvy.

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