Customer Experience/Service

Press enter to search
Close search
Open Menu

Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Hotels Eye Mobile First Strategies to Improve Guest Experience

From third-party integrations to an omni-channel mobile experience, hotels are offering guests more ways to engage than ever before.

Marriott, Samsung, Legrand Debut IoT Hotel Room of the Future

IoT room allows Marriott to deepen the personalized guest experience.

The integration allows FCS software to issue commands to Savioke's Relay robots, and update tasks as completed when guests remove their items.

The customer service experience improves when guests have access to online tools with self-service help.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

By planning out the guest journey, hoteliers can separate what matters most at every point of engagement, surpassing the simple guest preferences that most systems offer.

'Pepper', The Humanoid Robot, can discern a guest’s gender, approximate age and mood.

Hotels require a network infrastructure that allows personnel to deliver "white glove treatment" while connecting with customers where, when and how they want it.

Resorts and hotels with component rooms can now automate pricing decisions, reduce the burden of managing complex room types and tailor the guest experience.

The cloud-based platform will bring the latest guest experience technology to the hospitality industry.

OfferCraft uses AI and gamification to help companies increase customer revenue and employee engagement.

When done right, technology can encourage diners to become loyal, repeat guests.

Show More