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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Waverly Labs Helps Hotels, Restaurants Overcome Language Barriers with Customers

Ambassador – an interpreter device – allows staff members to hold conversations with guests, diners in 20 languages.

Setai, Miami Beach Improves In-Room Guest Experience

​​​​​​​Using HOTstream tech, guests can order room service, make reservations at the Spa, view their bill, and more on the guestroom television.

While many companies are pursuing a digital transformation to gain a competitive, few truly understand what this transformation entails, where to start or how it should ultimately affect the guest experience.

With so much data available and a willingness of customers to share personal insights in exchange for personalized service, brands that don’t make sure to optimize customer data will flounder.

700 U.S. locations have menu boards that are powered by Dynamic Yield's machine learning technology.

Numerous joint solutions that enhance the restaurant customer experience will be on display in Epson's booth #6875

AMEX has purchased several reservations platforms and apps to develop a suite of new digital capabilities that will provide unique digital services, experiences, and access for its customers.

Zenput’s mobile solution gives store managers a tool to capture progress against daily procedure checklists.

Ambassador Hotel partners with HIS to enhance network capabilities while providing each guest with latest in content casting and voice-activated functionality.

New Zealand hotel chain deploys cloud-based technology to digitally transform its business.

Nearly 50% of 18- to 29-years-old said the last time they called a customer service line was more than six months ago.

Homes & Villas by Marriott International features more than 2,000 highly-curated homes in the United States, Europe, the Caribbean and Latin America, All Participating in Marriott Bonvoy.

Certified status ensures Angie meets regulatory standards for compatibility with hotel devices and services worldwide.

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