Customer Experience/Service

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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

P.F. Chang’s Gets More Efficient with Marketing

New rewards program platform enables popular brand to strategically drive visits.

Diners can receive updates directly from their favorite local restaurants with Yelp Connect.

The luggage shipping service is the latest addition to Guesty’s Marketplace.

Luxurious Vietnamese hotel deploys Nomadix solution to increase bandwidth, streamline management and control, and improve the overall user experience.

Guests in each of the hotel's 226 suites have access to Plum's in-room wine-by-the-glass technology.

69% of diners say a restaurant's website has discouraged them from visiting: survey

Mobile app design refresh will allow guests to customize their stay including booking events, arranging transport, and securing dinner or spa reservations.

In this research report, HT explores what consumers want when it comes to tech rollouts at hotels and restaurants and how hospitality companies are faring so far in meeting consumer expectations.

Partnership powers personalized and real-time offer wallets for customers use digital ordering.

Accenture plays key role in delivering the OceanMedallion wearable device that provides enhanced passenger experiences and crew interactions.

How digital solutions yield greater staff retention and engagement

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