HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.
A friend of mine recently shared a negative foodservice experience. A third-party delivery service arrived, handed a bag full of food to my friend’s eight-year-old daughter, and — to hear the eight-year-old tell it — bolted down the walkway and drove off into the night.
The 24th annual Multi-Unit Restaurant Technology Conference (MURTEC) was one for the record books! With the theme, Powering the Possible, MURTEC 2019 attracted almost 900 technology executives from quick-service restaurants, fast casual, full-service, upstart brands and solution providers — an