Driving Restaurant Growth through Ops Excellence: New Research Findings and Emerging Trends
Wednesday, October 25th at 11 am ET Register Here
Discover the pulse of the restaurant industry as we unveil new research about the challenges and costs that brands face in their pursuit of operational excellence and unit expansion.
In June 2023, EnsembleIQ and Crunchtime surveyed 200+ restaurant and foodservice operators to better understand their:
Food costs, task completion times, and other operational benchmarks
Use of (or lack of) technology to complete key functions/tasks in stores
Plans for investment and strategic priorities to drive growth next year and beyond
In this live webinar, we’ll co-present the findings and trends from the research study, with opportunities to ask questions, gain additional insight, and explore where operators see room for improvement.
Join us to dig into the survey results and see how your stores stack up during this interactive session.
2023 Customer Engagement Tech Study: Rewriting the Rules View On-Demand
Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want. Our webinar roundtable will include fresh data and expert commentary touching on:
How customers discover and select restaurant and hotel brands
What guests truly expect from loyalty programs
How the labor crisis has directly affected customers’ experiences and habits
New guest preferences around making payments, ordering food delivery, and using branded apps
What customers really think of automated solutions such as voice/AI, kiosks, and robotics
POS software is evolving to manage data, integrate across an array of channels, and deliver actionable analytics.
In this webinar, we’ll discuss:
Restaurant POS purchasing plans for 2023
Business drivers impacting POS upgrades
The hottest features and functionalities
How POS data is being leveraged for analytics
Why Touchless Technology Is The Next Step For Self-Serve Innovation View On-Demand
Touchless technology is increasingly vital to customer experiences. An important next step in touchless technology is its application to self-service.
Our panel of industry experts and developers will offer insights into the deployment of touchless self-service kiosks that have the potential to remake food service and retail with advances such as hand-tracking camera tech, facial recognition, contactless sign in, cashless payments, and more!
Register for upcoming episodes of The Point and watch previous episodes on demand here!
Previous topics include:
IoT to Optimize Restaurant Operations
How SaaS is Powering Hospitality
A New Approach to Customer Loyalty
Inside the New Digital Kitchen
Smart TVs & Digital Signage are Transforming Hotels
Self-Service Restaurant Solutions
Phase 1 of this framework was released in December 2022 and defines functional areas and capabilities for restaurant industry solutions, allowing stakeholders to speak a common language, identify relationships between systems and business processes, and accelerate enhanced restaurant business capabilities.
Stay tuned for Phase 2 which will launch in 2023 and explore all areas of restaurant enterprise architecture and overall operations. Phase 2 may explore ways you can utilize the tool, identify use cases, map to vendor solutions, explore maturity Indexing, etc.
RTN's AI Share Group
This group hosts monthly collaborative conversations in this AI Share Group where restaurant technology stakeholders share ideas and explore various AI / ML real-world applications. Learn what’s new and exciting when it comes to consumer and employee-facing AI, and how new technologies are creating unmatched operational efficiencies - in every facet of the industry. Watch this sizzle reel to get a glimpse into the types of conversations and topics we’ll explore or check out our most recent recaps below.
Webinar: Customer Record Data Standard Workgroup Official Launch Watch On-Demand
RTN is proud to release a new, critical specification for the restaurant industry. Join us as we announce the Restaurant Customer Record Data Specification, created to alleviate complications related to:
Maintaining integrity when collecting and handling customer data
Owning the customer, cultivating loyal fans, understanding customer
behavior, sparking repeat business
This work is the result of many months of RTN members collaborating to standardize the structure and communication of customer profiles, enabling restaurants to create a competitive advantage with the customer data they own.
Restaurant Technology Network (RTN) debuts the industry's first and only Open API Framework, cemented in eight key principles. With strong out-of-the-gate adoption from the industry's most powerful restaurant brands and technology companies, RTN's Open API Framework provides a new playbook for successful integration, and compliance will become table stakes for any supplier looking to hold onto and grow market share in the restaurant space.
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