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EVENTS


MURTEC Executive Summit

October 2-4, 2023
The Charleston Place Hotel, Charleston, S.C.

Webinar

Driving Restaurant Growth through Ops Excellence: New Research Findings and Emerging Trends
Wednesday, October 25th at 11 am ET
Register Here

Discover the pulse of the restaurant industry as we unveil new research about the challenges and costs that brands face in their pursuit of operational excellence and unit expansion.

In June 2023, EnsembleIQ and Crunchtime surveyed 200+ restaurant and foodservice operators to better understand their:

  • Food costs, task completion times, and other operational benchmarks  
  • Use of (or lack of) technology to complete key functions/tasks in stores
  • Plans for investment and strategic priorities to drive growth next year and beyond

In this live webinar, we’ll co-present the findings and trends from the research study, with opportunities to ask questions, gain additional insight, and explore where operators see room for improvement.

Join us to dig into the survey results and see how your stores stack up during this interactive session.

Hotel Technology Forum

Nov. 15-17, 2023
PGA National Resort
Palm Beach Gardens, Fla.

Learn more here: https://events.hospitalitytech.com/htf2023 

MURTEC Executive Summit Canada

December 4-5, 2023
Sheraton Centre Toronto Hotel
Toronto, Canada

Learn more here: https://www.murtecsummit.com/canada/ 

MURTEC

March 11-13, 2024
Paris Hotel, Las Vegas

Find out more at: https://www.murtec.com/
 

 

On Demand Webinars

Webinar

2023 Customer Engagement Tech Study: Rewriting the Rules
View On-Demand

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want. Our webinar roundtable will include fresh data and expert commentary touching on:

  • How customers discover and select restaurant and hotel brands
  • What guests truly expect from loyalty programs 
  • How the labor crisis has directly affected customers’ experiences and habits
  • New guest preferences around making payments, ordering food delivery, and using branded apps
  • What customers really think of automated solutions such as voice/AI, kiosks, and robotics

Webinar

2023 Restaurant Technology Study: Going All In
View On-Demand

  • Digital disruption is booming, including IoT, automation, and voice
  • Data & analytics are a strategic priority — and more effective than ever
  • IT budgets are growing, with mobile ordering and customer engagement leading the way

Webinar: 

2023 Lodging Technology Study: Embracing Mobility & Self-Service
View On-Demand

Our webinar will focus on highlights from HT’s latest research, including:

  • Hotel tech budgets are growing
  • Adoption of mobile check-in/out and other self-service options is booming
  • As technology becomes table stakes, definitions of ROI are evolving

Webinar: 

2023 POS Software Trends Report: Leveraging Data & Analytics
View On-Demand

POS software is evolving to manage data, integrate across an array of channels, and deliver actionable analytics.
 
In this webinar, we’ll discuss:

  • Restaurant POS purchasing plans for 2023
  • Business drivers impacting POS upgrades
  • The hottest features and functionalities
  • How POS data is being leveraged for analytics
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Webinar: 

Why Touchless Technology Is The Next Step For Self-Serve Innovation
View On-Demand

Touchless technology is increasingly vital to customer experiences. An important next step in touchless technology is its application to self-service.

Our panel of industry experts and developers will offer insights into the deployment of touchless self-service kiosks that have the potential to remake food service and retail with advances such as hand-tracking camera tech, facial recognition, contactless sign in, cashless payments, and more!

The Point Webinar Series

 

Register for upcoming episodes of The Point and watch previous episodes on demand here!

Previous topics include:

IoT to Optimize Restaurant Operations 
How SaaS is Powering Hospitality 
A New Approach to Customer Loyalty 
Inside the New Digital Kitchen 
Smart TVs & Digital Signage are Transforming Hotels 
Self-Service Restaurant Solutions

Restaurant Technology Network Updates

Restaurant Technology Capabilities Framework

Phase 1 of this framework was released in December 2022 and defines functional areas and capabilities for restaurant industry solutions, allowing stakeholders to speak a common language, identify relationships between systems and business processes, and accelerate enhanced restaurant business capabilities.

Watch a video here to learn more!

Stay tuned for Phase 2 which will launch in 2023 and explore all areas of restaurant enterprise architecture and overall operations.  Phase 2 may explore ways you can utilize the tool, identify use cases, map to vendor solutions, explore maturity Indexing, etc.

RTN's AI Share Group

This group hosts monthly collaborative conversations in this AI Share Group where restaurant technology stakeholders share ideas and  explore various AI / ML real-world applications. Learn what’s new and exciting when it comes to consumer and employee-facing AI, and how new technologies are creating unmatched operational efficiencies - in every facet of the industry. Watch this sizzle reel to get a glimpse into the types of conversations and topics we’ll explore or check out our most recent recaps below.

Q1 2023 Recap

Q2 2023 Recap

Q3 2023 Recap

Webinar: Labor & Technology Management Strategies for Restaurants
View On-Demand

Join us as we share with the industry key findings across restaurant segments, prioritized and organized by operational categories and opportunities for improvement.

Webinar: Customer Record Data Standard Workgroup Official Launch
Watch On-Demand

RTN is proud to release a new, critical specification for the restaurant industry. Join us as we announce the Restaurant Customer Record Data Specification, created to alleviate complications related to:

  • Collecting fragmented, non-uniform customer profiles
  • Managing customer data via disparate systems
  • Maintaining integrity when collecting and handling customer data 
  • Owning the customer, cultivating loyal fans, understanding customer
  • behavior, sparking repeat business

This work is the result of many months of RTN members collaborating to standardize the structure and communication of customer profiles, enabling restaurants to create a competitive advantage with the customer data they own.

Webinar:  RTN's Open API Framework
Learn more here.

Restaurant Technology Network (RTN) debuts the industry's first and only Open API Framework, cemented in eight key principles. With strong out-of-the-gate adoption from the industry's most powerful restaurant brands and technology companies, RTN's Open API Framework provides a new playbook for successful integration, and compliance will become table stakes for any supplier looking to hold onto and grow market share in the restaurant space.

 

ARCHIVE of All On-Demand Web Events

View our on-demand Web Events page for current listings.