EVENTS

On-Demand Webinars

2024 Customer Engagement Technology Study: Unlocking Loyalty

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Fresh data from HT’s annual survey of hotel & restaurant customers reveals how the right tech solutions create loyal customers who are eager to return — and are willing to spend more.
Insights include:

• What do customers really think of voice/AI, kiosks, and robotics?
• What do they expect from loyalty programs? 
• How do they discover restaurant and hotel brands?
• How has inflation and the labor crisis affected their experiences and habits?
• What are the latest preferences around making payments, ordering food delivery, and using branded apps?

How Vending Tech Can Enhance Restaurant Revenue

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Our exploration of automated kiosks, self-service options, and smart vending solutions will demonstrate how this transformative trend is within reach — and in demand.

Hot Trends in Hotel Guestroom Tech

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This exploration of smart room technologies transforming the guest experience will touch on in-room entertainment like streaming services and virtual experiences, IoT devices, and connectivity enhancing convenience and loyalty.

2024 Restaurant Technology Study: Accelerating Intelligence

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Our survey of top restaurant tech leaders demonstrates that AI is streamlining analytics, personalization, and inventory; kitchen automation, IoT, and robotics are booming; and IT budgets continue to grow, including an increase in implementations of new solutions.

Highlights & Insights From MURTEC 2024!

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HT talks to attendees about hot tech showcased at MURTEC and insights into how these trends are reshaping the restaurant industry, plus coverage of RTN's Start-Up Alley!

High Return Hospitality: Operational Excellence Meets Emotional Connection

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The difference between “service” and “hospitality” is the difference between being “well-run” and being “well-loved.” Excellent service (‘well-run”) requires well-defined and adhered-to protocols. Hospitality (“well-loved’) adds empathy, personal connections and teams inspired to act outside of protocols when warranted. Attendees will discover the balance of operational efficiency and emotional connection necessary to yield High Return Hospitality.

Autonomous Delivery for Restaurants

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How can autonomous delivery provide a seamless customer experience and operational efficiencies? We’ll examine the types of tech being leveraged — including AI, sensors, and navigation — plus best practices, and case studies that demonstrate what really works.

Artificial Intelligence in the Real World

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We spotlight AI applications that are delivering results for retail, restaurants, hotels, and travel/tourism, including enhanced personalization, inventory management, kitchen automation, menu optimization, and more.

The Best of HTF: Insights From Conference Attendees

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Ready for your 2024 hotel tech to-do list? We’re recapping highlights and insights from our annual conference, including:

• Leadership essentials for driving growth
• Real-life AI use cases
• Putting data at the heart of the customer relationship
• Loyalty solutions that really work
• Inspiration from Visionary Award winners
• The future of guest expectations — from our Gen Z panel

Hotel Networks & Security

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As technology such as smart TVs, smart rooms, AI-driven concierge services, chatbot, and more enhance the hotel guest experience, the need for a reliable and safe network is more critical than ever. We will explore new developments and solutions for hotels, seeking a solid foundation.

2024 Lodging Technology Study

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Watch to learn the findings of our annual lodging tech survey, including actionable insights on:

• Hoteliers’ honest attitudes and expectations around guest- and -employee-facing technologies
• IT budget outlooks and allocations in the coming year
• Top tech initiatives and the business drivers inspiring them
• Top tech challenges — and solutions! 
• How to get real about tech ROI