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Nov/Dec 2016 Issue

  • Decoding Social Data

    Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

  • The Rise of Mobile Hospitality

    With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.

  • Data as Differentiator

    Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of HT calls out the conundrum and highlights solutions. HT's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.

  • Frictionless POS: 2017 POS Software Trends Report

    Suppliers and IT executives explore mobility and new payment options to foster seamless experiences.

  • The Connected Guest Experience

    Mobility and connectivity drive guest experience from pre- to post-stay.

  • Hotels Helping to Reinvent the CRM

    A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

  • Customer Experience Yields Competitive Edge

    Restaurant leaders reach across the aisle to collaborate on taking guest experience to the next level
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