Nov/Dec 2016 Issue

Frictionless POS: 2017 POS Software Trends Report
Suppliers and IT executives explore mobility and new payment options to foster seamless experiences.
Customer Experience Yields Competitive Edge
Restaurant leaders reach across the aisle to collaborate on taking guest experience to the next level

Data & Analytics
Decoding Social Data
Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth
Guestroom / In-room
The Connected Guest Experience
Mobility and connectivity drive guest experience from pre- to post-stay.
Guestroom / In-room
The Rise of Mobile Hospitality
With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.
POS
POS Reduces Labor & Support Needs
Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration.
Customer Relationship Management (CRM)
Hotels Helping to Reinvent the CRM
A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it
Location Based Services
Marriott Guests Shape Future Hotel Experience
If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs.
Data & Analytics
Data as Differentiator
Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of 's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.

A collection of news, articles and other featured content about Nov/Dec 2016 Issue.