Nov/Dec 2016 Issue

Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

Mobility and connectivity drive guest experience from pre- to post-stay.

With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.

Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration.

A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs.

Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of 's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.