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Nov/Dec 2016 Issue

  • POS Reduces Labor & Support Needs

    Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration.
  • Marriott Guests Shape Future Hotel Experience

    If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs. Matthew Carroll, vice president of global brand management at Marriott Hotels, discusses the company's "Live Beta" hotel concept where guests can test the newest service concepts first-hand and give feedback in real-time.
     
  • Decoding Social Data

    Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth
  • The Rise of Mobile Hospitality

    With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.
  • Data as Differentiator

    Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of HT calls out the conundrum and highlights solutions. HT's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.
  • Frictionless POS: 2017 POS Software Trends Report

    Suppliers and IT executives explore mobility and new payment options to foster seamless experiences.
  • The Connected Guest Experience

    Mobility and connectivity drive guest experience from pre- to post-stay.
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