A collection of news, articles and other featured content about Nov/Dec 2016 Issue.

A collection of news, articles and other featured content about Nov/Dec 2016 Issue.

Nov/Dec 2016 Issue

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  • Decoding Social Data

    Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth
  • Data as Differentiator

    Analyzing data is becoming ever more vital for the hospitality industry; this month's issue of 's editor, Dorothy Creamer, discusses how data will be the differentiator in this new era of service and customer experience.
  • Marriott Guests Shape Future Hotel Experience

    If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs.
  • The Connected Guest Experience

    Mobility and connectivity drive guest experience from pre- to post-stay.
  • POS Reduces Labor & Support Needs

    Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration.
  • The Rise of Mobile Hospitality

    With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.
  • Hotels Helping to Reinvent the CRM

    A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

A collection of news, articles and other featured content about Nov/Dec 2016 Issue.