Nov/Dec 2016 Issue

Mobility and connectivity drive guest experience from pre- to post-stay.

A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

Restaurant leaders reach across the aisle to collaborate on taking guest experience to the next level

Since implementing Revention's POS system, Brodersen Management has sped up service and reduced employee frustration.

If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs. Matthew Carroll, vice president of global brand management at Marriott Hotels, discusses the company's "Live Beta" hotel concept where guests can test the newest service concepts first-hand and give feedback in real-time.
 

Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.