June 2017 Issue

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June 2017 Issue

A collection of news, articles and other featured content about June 2017 Issue.

POS: The Experience Enabler. Sponsored.

Highlights from the inaugural HT-NEXT, in partnership with HTNG and HT magazine, focusing on how hotels should “Be Frictionless.”

Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.

Key considerations for enabling mobile options for customers who want self-service

Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.

I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.

Workgroup identifies best practices to protect guests and brand reputation