POS: The Experience Enabler. Sponsored.
Highlights from the inaugural HT-NEXT, in partnership with HTNG and HT magazine, focusing on how hotels should “Be Frictionless.”
Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.
Key considerations for enabling mobile options for customers who want self-service
Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.
Workgroup identifies best practices to protect guests and brand reputation