June 2017 Issue

Managing the Social Consumer
Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
2017 Hotel Visionaries
Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.

Locking
Unlocking Better Door Lock Security
Workgroup identifies best practices to protect guests and brand reputation
Supplement/Report
2017 POS Technology Showcase
HT Events
The Frictionless Future for Hotels
Highlights from the inaugural HT-NEXT, in partnership with HTNG and HT magazine, focusing on how hotels should “Be Frictionless.”
Mobile Devices & Apps
Tableside Tablets V. Mobile Apps
Key considerations for enabling mobile options for customers who want self-service
Lodging
The Objective of Innovation
I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.

A collection of news, articles and other featured content about June 2017 Issue.

Managing the Social Consumer