A collection of news, articles and other featured content about June 2017 Issue.
POS: The Experience Enabler. Sponsored.
Highlights from the inaugural HT-NEXT, in partnership with HTNG and HT magazine, focusing on how hotels should “Be Frictionless.”
Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.
Key considerations for enabling mobile options for customers who want self-service
Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
Workgroup identifies best practices to protect guests and brand reputation
I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.