Hotels

Excellence comes in many sizes and sometimes from unexpected places.

The Philadelphia Phillies did not cooperate. Well, at least not as I had hoped. In mid-summer, while baseball was heating up and the Phillies were in first place, an October cover story on Aramark and its management of the brand new Citizens Bank Park.

When Carlson Restaurants Worldwide acquired Pick Up Stix in 2001, the company knew it had found a restaurant concept full of great potential.

Cassie Fireman talks about staffing a brand new hotel using the latest in labor management technology

Researchers find restaurant websites need a course in e-commerce

From fast casual to QSR, operators are using IT to become quicker-service chains

Not long ago, the back office was the place where managers disappeared only to re-appear hours (or days) later.

The recent explosion of Atkins friendly and salad offerings in quick service and causal restaurants is only the most recent illustration of the industry's extremely competitive nature.