The hospitality company announced it will enable room selection and customization via mobile and web-based floor plans plus guests will be able to use their smartphone as their room key in majority of hotel rooms by 2016.
From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago. One way to avoid the system implementation mistakes of the past is to adopt a modern view of project assurance methodology that focuses on these six best practices.
A well-built revenue management system can have a significant impact on a hotel's ability to predict occupancy, and the best room rates for any given period. Executives from Omni, Goodmanagement and Nordic Choice Hotels share their top system criteria.
As the downturned economy continues and the the risk of identity theft grows, and so does the likelihood that hospitality companies will face major unplanned financial penalties for failing to safeguard consumers' information in the midst of the growing threat. Are you doing the most to protect your business? Here's how.
While it is true that PCI DSS compliance is a technology-related matter, many executives fail to realize that compliance responsibility must be shared throughout and owned by the brand's top executives. Here are the top seven reasons why.
In an exclusive Q&A, Robert Webb, CIO for Hilton Worldwide, shares how outsourcing certain elements of Hilton's IT infrastructure, while simultaneously reinvesting internally in other areas, is strengthening the company's global operations, generating substantial savings, and empowering growth across the Hilton portfolio.
Hoteliers must constantly evaluate how guest's in-room expectations are being met. As smartphone and tablet technologies continue to expand into in-room controls, hotel IT executives should be asking themselves these four burning questions.