Hoteliers are under considerable pressure to accomplish more with less resources. One of the most effective ways to do this is by implementing technology, which can ease the burden on staff and help to deliver outstanding guest experiences.
Accountability for every team member has increased, contributing to improved guest review scores, and the time it takes to address work orders has decreased by 50 percent.
Digital tipping platform makes it easy for guests to leave a tip for service employees using a QR code and recognize employees for their hard work through a system of ratings and reviews.
By leveraging PurpleCloud’s gamified service optimization platform for back-of-house operations, hotels running on the Oracle Hospitality OPERA Cloud Property Management System (PMS) can engage and empower employees to work more efficiently and deliver improved customer experiences.