Hotel Brand -- Business Class

With the May 2018 deadline fast approaching, hotels must act now to ensure compliance with new regulations or face significant penalties.

Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.

From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago.

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers.

The Clarion Hotel sees increased guest satisfaction scores with a mobile check-in roll-out.

Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

Hyatt, NH Hotel Group, La Quinta Inns and Suites and Watermark Luxe Waterfront Cottages were chosen for their outstanding achievement, vision and leadership in technological innovation.

A well-built revenue management system can have a significant impact on a hotel's ability to predict occupancy, and the best room rates for any given period. Executives from Omni, Goodmanagement and Nordic Choice Hotels share their top system criteria.

The days of ignoring guest reviews are over; here are the Guest Intelligence basics for today's intelligent hotels.

According to IDeaS Revenue Solutions, a hotel should have just as many options for deploying an optimal revenue strategy as their consumers do in booking their hotel.

As the downturned economy continues and the the risk of identity theft grows, and so does the likelihood that hospitality companies will face major unplanned financial penalties for failing to safeguard consumers' information in the midst of the growing threat.

In an exclusive Q&A, Robert Webb, CIO for Hilton Worldwide, shares how outsourcing certain elements of Hilton's IT infrastructure, while simultaneously reinvesting internally in other areas, is strengthening the company's global operations, generating substantial savings, and empowering growth acros