Hotel Brand -- Business Class

The hospitality company announced it will enable room selection and customization via mobile and web-based floor plans plus guests will be able to use their smartphone as their room key in majority of hotel rooms by 2016.

From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago. One way to avoid the system implementation mistakes of the past is to adopt a modern view of project assurance methodology that focuses on these six best practices.

Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.

The Clarion Hotel sees increased guest satisfaction scores with a mobile check-in roll-out.

Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

According to IDeaS Revenue Solutions, a hotel should have just as many options for deploying an optimal revenue strategy as their consumers do in booking their hotel.

As the downturned economy continues and the the risk of identity theft grows, and so does the likelihood that hospitality companies will face major unplanned financial penalties for failing to safeguard consumers' information in the midst of the growing threat. Are you doing the most to protect your business? Here's how.

A well-built revenue management system can have a significant impact on a hotel's ability to predict occupancy, and the best room rates for any given period. Executives from Omni, Goodmanagement and Nordic Choice Hotels share their top system criteria.

From expanding bandwidth to RFID locks, hotels scramble to meet consumer expectations for in-room innovation. To that end, here are five of the hottest guestroom trends to watch for in 2012.

While it is true that PCI DSS compliance is a technology-related matter, many executives fail to realize that compliance responsibility must be shared throughout and owned by the brand's top executives. Here are the top seven reasons why.

In an exclusive Q&A, Robert Webb, CIO for Hilton Worldwide, shares how outsourcing certain elements of Hilton's IT infrastructure, while simultaneously reinvesting internally in other areas, is strengthening the company's global operations, generating substantial savings, and empowering growth across the Hilton portfolio.

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.