What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.
How do hotel guests react to the presence of self-service kiosks, and are they as quick as many claim them to be? Cornell University analyzes guest satisfaction results and the financial implications from 163 hotels that installed kiosks in their lobbies.
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions.