A collection of news, articles and other featured content about Front Desk.
Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.
As guests approach the front desk, their faces will be recognized digitally and their profile information displayed to the agent.
Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience.
Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.
Front desk staff is empowered to merchandise premium inventory upon arrival, enhance the guest's stay.
In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.
Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.
Tech allows hotel to streamline check-in experience and allow guests to sidestep front desk lines.
Prior siloed communication through radios, emails and phone calls challenged accountability and alignment.
ShopPoP is a guest facing self-pay technology for grab-and-go markets.
Solution allows hotel to eliminate front desk so management team can operate hotel from anywhere, at anytime.
Prior to implementing ALICE technology, the hotel was noting all guest requests and work orders on a 4-copy carbon copy notepad.