The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.
What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
Solution prompts eligible guests to check in online the day prior to their booked stay by sending an automated email, which also allows for reviewing or changing reservation details, adding additional conveniences such as breakfast or parking passes, and paying online.
Strengthening the relationship between the Chicago property's Front Office and the Housekeeping Department is the biggest success story of the installation, with the two now being able to communicate instantly regarding needs of bed types, arrival times or last minute changes.