Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
Leading hotel management, development and ownership group embraces Stayntouch as a preferred PMS vendor to streamline operations and deliver unique guest experience for innovative independent properties.
Companies are beginning to recognize the opportunities that lie with developing “phygital” solutions for hospitality businesses that drive revenue, streamline operations and improve the customer experience.
Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
In particular, Incode will help create a seamless guest identification process that allows guests to identify themselves at their convenience and immediately introduces a magical, personalized experience upon arrival.
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.