Front Desk

The newly opened coliving hotel in Bulgaria will put guest convenience and customization at the forefront using INTELITY’s platform.

Digital tipping platform makes it easy for guests to leave a tip for service employees using a QR code and recognize employees for their hard work through a system of ratings and reviews. 

Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.

Leading hotel management, development and ownership group embraces Stayntouch as a preferred PMS vendor to streamline operations and deliver unique guest experience for innovative independent properties.

Companies are beginning to recognize the opportunities that lie with developing “phygital” solutions for hospitality businesses that drive revenue, streamline operations and improve the customer experience.

AI-powered virtual agent provides guest services without human interaction.

Cloud5’s Virtual Guest Services solution, powered by BluIP®, is designed to help hotels combat today’s staffing constraints, reduce costs, and maintain high levels of guest satisfaction.

This historic, boutique hotel in Mexico leaned into technology to improve staff efficiency by 35% while also enabling staff to provide an incredible in-stay experience. 

Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.

In particular, Incode will help create a seamless guest identification process that allows guests to identify themselves at their convenience and immediately introduces a magical, personalized experience upon arrival.

With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.

The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.