Front Desk

Strategic Shift to Improve HTNG and Industry Alignment

New workgroup structure supports industry’s key priorities

Caesars Entertainment Las Vegas Resorts Elevate Guest Services with Mobile Tech

Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.

5 Ways Chatbots are Enhancing Hotel Guest Experiences

Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience.

How a Small Guest Services Team Delivers Five-Star Service

Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.

New York's W Hotel Transforms Lobby to Pay Tribute to Times Square

In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.

Agilysys' rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service

As guests approach the front desk, their faces will be recognized digitally and their profile information displayed to the agent.

New Tech Puts Machine Learning, Predictive Analytics at Foxwoods Resort Casino's Front Desk Agents' Fingertips

Front desk staff is empowered to merchandise premium inventory upon arrival, enhance the guest's stay.

The Time Nyack Hotel Offers Guests New Experience With Amazon Alexa

Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.

SKYE Hotel Suites Parramatta Partners with ASSA ABLOY Hospitality and Intelity to Implement Digital Key Functionality

Tech allows hotel to streamline check-in experience and allow guests to sidestep front desk lines.

ALICE Helps Aruba Hotel Reduce Communication Complications by 70%

Prior siloed communication through radios, emails and phone calls challenged accountability and alignment.

High-Octane Hospitality: The Impact of the Internet of Things in Restaurants and Lodging

What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.

Balancing Customer Service with Next-Gen Automation

Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.