Front Desk

How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
Sage Hospitality Group Selects Stayntouch PMS and Guest Kiosk for Catbird and Other Independent & Lifestyle Properties
Leading hotel management, development and ownership group embraces Stayntouch as a preferred PMS vendor to streamline operations and deliver unique guest experience for innovative independent properties.

Labor/Workforce Mgmt/Scheduling
Understaffed and Overworked in Hospitality: Is Automation the Answer?
Companies are beginning to recognize the opportunities that lie with developing “phygital” solutions for hospitality businesses that drive revenue, streamline operations and improve the customer experience.
Artificial Intelligence / AI
Tyme Global Launches Virtual Front Desk Agent
AI-powered virtual agent provides guest services without human interaction.
Artificial Intelligence / AI
Cloud5 Communications Launches New AI-Driven Virtual Guest Services Solution
Cloud5’s Virtual Guest Services solution, powered by BluIP®, is designed to help hotels combat today’s staffing constraints, reduce costs, and maintain high levels of guest satisfaction.
Hotels
How a Design Hotels Property Increased Revenue, Efficiency
This historic, boutique hotel in Mexico leaned into technology to improve staff efficiency by 35% while also enabling staff to provide an incredible in-stay experience.
Hotels
Preferred Hotels & Resorts Selects Canary Technologies as Its Exclusive Guest Management System for 650+ Properties Worldwide
Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
Front Desk
Jumeirah Group and Incode Technologies Partner to Reinvent the Guest Experience
In particular, Incode will help create a seamless guest identification process that allows guests to identify themselves at their convenience and immediately introduces a magical, personalized experience upon arrival.
Artificial Intelligence / AI
Trend Report: Hotel Workforce Automation Boosts Productivity
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
Front Desk
Virdee Powers Fully Contactless Check-in for The Chicago Hotel Collection
The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
Integration
Virdee Partners with Mews to Innovate the Guest Experience
The integration empowers hoteliers to manage their properties and guest experience through seamless, user-friendly technology – and in some cases eliminate the front desk entirely.
Hotels
Venue Butler Launches One-Click Taxi Booking Devices for Hotels Across Chicago
Venue Butler empowers hotels across Chicago to safely and seamlessly book taxis for their guests through a simple click of a taxi booking device.
Artificial Intelligence / AI
The Expensive Problem Artificial Intelligence Solves for Hoteliers
Stop overworking hotel staff or relying on outdated and clumsy IVR systems in order to convert leads to reservations or answer FAQs.
Artificial Intelligence / AI
Travel Outlook Introduces Bella, The Virtual Hotel Agent
Bella provides instant guest service while reducing fixed labor expense by answering most calls currently handled by front desk agents.

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