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Front Desk

A collection of news, articles and other featured content about Front Desk.

New workgroup structure supports industry’s key priorities

Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.

Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience. 

Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.

In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.

As guests approach the front desk, their faces will be recognized digitally and their profile information displayed to the agent.

Front desk staff is empowered to merchandise premium inventory upon arrival, enhance the guest's stay.

Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.

Tech allows hotel to streamline check-in experience and allow guests to sidestep front desk lines.

Prior siloed communication through radios, emails and phone calls challenged accountability and alignment.

What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.

Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.

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