Travelers’ needs have evolved rapidly. With a multitude of innovative tech available to hoteliers, we’re taking a look at what the new guest experience could be.
FCS partners with Neorcha to offer integrated online solution that connects back-of-house operations to front-of-house guest services to enable efficient management of guest requests.
The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.
The partnership enables the two to deliver a secure, seamless platform that allows guests with appropriate authorization to bypass the front desk and use a smart device to enter their room.
What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
Beyond temperature and humidity, the new sensor arrays will report excessive noise levels, bad air quality and more, giving hotel staff a chance to fix small problems before they escalate.
Solution prompts eligible guests to check in online the day prior to their booked stay by sending an automated email, which also allows for reviewing or changing reservation details, adding additional conveniences such as breakfast or parking passes, and paying online.
Strengthening the relationship between the Chicago property's Front Office and the Housekeeping Department is the biggest success story of the installation, with the two now being able to communicate instantly regarding needs of bed types, arrival times or last minute changes.
