Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
In particular, Incode will help create a seamless guest identification process that allows guests to identify themselves at their convenience and immediately introduces a magical, personalized experience upon arrival.
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
The integration allows The Chicago Hotel Collection to provide a completely contactless guest experience, including mobile or kiosk check-in, while improving guest satisfaction at each touchpoint.
The integration empowers hoteliers to manage their properties and guest experience through seamless, user-friendly technology – and in some cases eliminate the front desk entirely.
ALICE Front of House joins solutions for Housekeeping and Maintenance to connect all hotel departments with centralized staff communications and task management to create a seamless guest experience.
The virtual front desk platform includes features such as contactless check-in, a digital app for in-house guests to order room service and request amenities, digital workflow management tools to help reduce operating costs by 50% and a front and back of house Smart Platform.
Fintechs are stepping up to help hotel's overcome a variety of problems such as: global acceptance of various wallets, client no-shows, mistakes with credit card information, fraud & stolen credit cards, and chargebacks.