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Cruise Line

A collection of news, articles and other featured content about Cruise Line.

Check-in counters, guest services desks and in-room phones to be replaced by facial recognition, VR and AI.

More than 3,000 employees are using the company’s new myRecognition tool.

Guests will also be able to use WeChat to pay for onboard services.

The 8’ x 20’ digital art wall reacts to each person passing by and can be controlled through gestural interactivity.

App allows guests to reserve pool chairs in advance and allows resort to monetize pool deck.

The technology allows hotels, cruise lines and resorts to take mesmerizing footage for marketing purposes.

The MobileDefender Model S offers wake on SOS feature and extended battery life.

From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago.

The days of ignoring guest reviews are over; here are the Guest Intelligence basics for today's intelligent hotels.

Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.

As the downturned economy continues and the the risk of identity theft grows, and so does the likelihood that hospitality companies will face major unplanned financial penalties for failing to safeguard consumers' information in the midst of the growing threat.

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