Guests will receive an Ocean Medallion, a next-gen wearable device, that works with Ocean Compass, a digital experience portal, to be a concierge before, during and after travel.
From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago.
Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.
