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A collection of news, articles and other featured content about Concierge.

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort

Five Keys to Transforming Hotel Operations in H219

Mobile phones, millennial staff members and the concierge are three of five often untapped areas where hotels can improve in how they reach guests and drive revenue.

Solution puts guests in complete control with customizable digital concierge, increases customer loyalty and drives additional hotel revenue.

New CC6000 and CC600 Customer Concierge kiosks offers quick access to information as well as a camera for video chat support.

Firmdale concierges can now book guest transportation all in one interface and have confirmations and real-time status updates automatically communicated to guests via email and text.

Nuvola's Concierge module allows staff to manage reservations, guest itineraries and additional daily tasks efficiently and effectively in real-time.

From virtual concierges to biometrics to UCC integration, hospitality benefits from digital reinvention.

How Dream Hotels is changing the way guests communicate.

Tech-hospitality brand, Domio, introduces new apartment-hotel concept in the city’s Warehouse District.

After Ivy's launch, the Grand Cascades Lodge saw 25% increased guest engagement, 59% automation of guest communications, and 26% of 5-star-rating guests writing positive TripAdvisor reviews.

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.

Dream Hotel staff and guests now have access to real-time voice translation at registration, concierge, and more.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.

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