Concierge

Five Ways Human Trafficking Training Can Help Hotels Increase Awareness and Prevention

A new law in California is making it mandatory that hotels and motels provide at least 20 minutes of interactive training on human trafficking awareness to all employees.

Exclusive Resorts Launches Members-Only Mobile App

App offers members full access to trip itineraries, access to the onsite Concierge via live-chat the ability to pay bills, share trip photos directly to social media and more.

New Concierge Mobile App Available to Hotel Industry

Jenny will be able to help staff, guests implement social distancing in seven ways.

Unified Office Enters Hospitality Market with Business Communication Tool

Tool integrates with hotel management and messaging services to provide full customer visit, bookings and preference details with each incoming call.

W Hotels, Rent the Runway Team Up to Redefine the Rules of Packing

The partnerships brings a new experience that gives W Hotels guests access to customized travel wardrobes through the Rent the Runway closet concierge.

Zaplox Signs Agreement With The Woodlands Resort & Conference Center in Texas

Hotel guests to benefit from mobile guest journey with mobile check-in/mobile keys and access to concierge services directly from their phone with the option of using a kiosk-based self-service solution.

Advantage Hotels Partners with VenueLytics to Provide Reputation Management and Guest Experience Solutions

Vista and Select Inn guests will receive personalized welcome messages, surveys, and access to an automated 24/7 digital concierge via a ChatBot.

Monscierge Announces Former Accor CIO Laurent Idrac Appointed to Board of Directors

Idrac brings an expansive 30 years of hospitality technology direction to Monscierge.

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort

HITEC 2019 NEWS: Avaya Introduces Intelligent Hotel Room Experience Package

Solution puts guests in complete control with customizable digital concierge, increases customer loyalty and drives additional hotel revenue.

Five Keys to Transforming Hotel Operations in H219

Mobile phones, millennial staff members and the concierge are three of five often untapped areas where hotels can improve in how they reach guests and drive revenue.

Zebra Introduces New Kiosks Offering Concierge-Style Self Service for Hospitality

New CC6000 and CC600 Customer Concierge kiosks offers quick access to information as well as a camera for video chat support.

7 Ways Hotels are Moving to an Automated Future

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

FCS Computer Systems Expands into Vietnam

Ho Chi Minh City-based branch to service the Vietnamese hospitality market.