Concierge

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort

Five Keys to Transforming Hotel Operations in H219

Mobile phones, millennial staff members and the concierge are three of five often untapped areas where hotels can improve in how they reach guests and drive revenue.

HITEC 2019 NEWS: Avaya Introduces Intelligent Hotel Room Experience Package

Solution puts guests in complete control with customizable digital concierge, increases customer loyalty and drives additional hotel revenue.

Zebra Introduces New Kiosks Offering Concierge-Style Self Service for Hospitality

New CC6000 and CC600 Customer Concierge kiosks offers quick access to information as well as a camera for video chat support.

ALICE Integration with Chauffeur Express Makes Transportation Booking Easier for Firmdale Hotels

Firmdale concierges can now book guest transportation all in one interface and have confirmations and real-time status updates automatically communicated to guests via email and text.

JW Marriott Miami Turnberry Resort & Spa Selects Nuvola to Elevate Guest Experience

Nuvola's Concierge module allows staff to manage reservations, guest itineraries and additional daily tasks efficiently and effectively in real-time.

Digital Disruption in Hospitality: Seven Top Technology Applications

From virtual concierges to biometrics to UCC integration, hospitality benefits from digital reinvention.

Want Personalization and Engagement? You Need Voice Tech + Translation

How Dream Hotels is changing the way guests communicate.

Domio Baronne St. Brings Hospitality Innovation to New Orleans

Tech-hospitality brand, Domio, introduces new apartment-hotel concept in the city’s Warehouse District.

Crystal Springs Resort Launches Smartconcierge Ivy at Grand Cascades Lodge and Minerals Hotel

After Ivy's launch, the Grand Cascades Lodge saw 25% increased guest engagement, 59% automation of guest communications, and 26% of 5-star-rating guests writing positive TripAdvisor reviews.

Artificial Intelligence in Hospitality: Bots Build Brands

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.

Volara Integrates with and Supports Google Assistant Interpreter Mode at Dream Downtown Hotel

Dream Hotel staff and guests now have access to real-time voice translation at registration, concierge, and more.

7 Ways Hotels are Moving to an Automated Future

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

Three Ways Technology Will Transform Luxury Concierge in 2018

From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.