Concierge

ALICE Integration with Chauffeur Express Makes Transportation Booking Easier for Firmdale Hotels

Firmdale concierges can now book guest transportation all in one interface and have confirmations and real-time status updates automatically communicated to guests via email and text.

Digital Disruption in Hospitality: Seven Top Technology Applications

From virtual concierges to biometrics to UCC integration, hospitality benefits from digital reinvention.

JW Marriott Miami Turnberry Resort & Spa Selects Nuvola to Elevate Guest Experience

Nuvola's Concierge module allows staff to manage reservations, guest itineraries and additional daily tasks efficiently and effectively in real-time.

Want Personalization and Engagement? You Need Voice Tech + Translation

How Dream Hotels is changing the way guests communicate.

Domio Baronne St. Brings Hospitality Innovation to New Orleans

Tech-hospitality brand, Domio, introduces new apartment-hotel concept in the city’s Warehouse District.

Crystal Springs Resort Launches Smartconcierge Ivy at Grand Cascades Lodge and Minerals Hotel

After Ivy's launch, the Grand Cascades Lodge saw 25% increased guest engagement, 59% automation of guest communications, and 26% of 5-star-rating guests writing positive TripAdvisor reviews.

Artificial Intelligence in Hospitality: Bots Build Brands

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.

Volara Integrates with and Supports Google Assistant Interpreter Mode at Dream Downtown Hotel

Dream Hotel staff and guests now have access to real-time voice translation at registration, concierge, and more.

7 Ways Hotels are Moving to an Automated Future

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

HT EXCLUSIVE: Best Western Chats with HT About Its New Tech Focused Brand: Vīb

From mobile check-in and electronic locks to virtual concierge tech, Best Western is hoping to attract modern, fiercely independent travelers to Vīb.

Best Western Tech Hotel Brand GLō Debuts in Texas

GLō is designed for savvy travelers with digital keys, a digital concierge available.

Cloud5 Partners with Roxy to Add Voice-Driven Telephony to Hotel Solutions

Single integrated device replaces hotel phone, alarm clock, and more.

Fontainebleau Miami Beach Enhances Guest Services with Nuvola Concierge Software

Cloud-based solution allows concierge team to manage guest itineraries, reservations, room amenities, and other daily tasks in real-time.

Jamf Partners with Monscierge to Bring Fully Personalized Experiences to Travelers at Hotel RL

Guests can order food, interact with the concierge via the in-room Apple TV.