Preferred Hotels & Resorts is one of the world’s largest independent hotel brands, representing more than 650 of the world’s finest independent hotels, resorts, residences, and unique hotel groups across 80 countries.
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
This strategic acquisition creates a single CDP that seamlessly powers omni-channel guest lifecycle communications and commerce for hoteliers, making it the ultimate direct booking platform for the global hospitality industry.
Leveraging both AI and chatbot technology, Vouch's guest experience platform allows guests to check-in, make room requests, order food and beverage and get instant answers to commonly asked questions, just by scanning a QR code on their mobile phones.