Concierge

Five Ways Human Trafficking Training Can Help Hotels Increase Awareness and Prevention

A new law in California is making it mandatory that hotels and motels provide at least 20 minutes of interactive training on human trafficking awareness to all employees.

Exclusive Resorts Launches Members-Only Mobile App

App offers members full access to trip itineraries, access to the onsite Concierge via live-chat the ability to pay bills, share trip photos directly to social media and more.

New Concierge Mobile App Available to Hotel Industry

Jenny will be able to help staff, guests implement social distancing in seven ways.

Unified Office Enters Hospitality Market with Business Communication Tool

Tool integrates with hotel management and messaging services to provide full customer visit, bookings and preference details with each incoming call.

7 Ways Hotels are Moving to an Automated Future

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

W Hotels, Rent the Runway Team Up to Redefine the Rules of Packing

The partnerships brings a new experience that gives W Hotels guests access to customized travel wardrobes through the Rent the Runway closet concierge.

Digital Disruption in Hospitality: Seven Top Technology Applications

From virtual concierges to biometrics to UCC integration, hospitality benefits from digital reinvention.

Three Ways Technology Will Transform Luxury Concierge in 2018

From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.

Zaplox Signs Agreement With The Woodlands Resort & Conference Center in Texas

Hotel guests to benefit from mobile guest journey with mobile check-in/mobile keys and access to concierge services directly from their phone with the option of using a kiosk-based self-service solution.

Advantage Hotels Partners with VenueLytics to Provide Reputation Management and Guest Experience Solutions

Vista and Select Inn guests will receive personalized welcome messages, surveys, and access to an automated 24/7 digital concierge via a ChatBot.

5 Ways Chatbots are Enhancing Hotel Guest Experiences

Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience.

Caesars Entertainment Las Vegas Resorts Elevate Guest Services with Mobile Tech

Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.

Five Keys to Transforming Hotel Operations in H219

Mobile phones, millennial staff members and the concierge are three of five often untapped areas where hotels can improve in how they reach guests and drive revenue.

Artificial Intelligence in Hospitality: Bots Build Brands

AI can help travelers with property selection and upgrade requests, trip planning, feedback, loyalty requests and even missing item inquiries.