Guests of Shangri-La Hotels and Resorts will be able to search, book, check-in and check-out, pay and chat within a WeChat Mini Program and WeChat payment systems.
A successful guest engagement strategy begins with the property’s business objectives, then leverages technology to create a personalized guest journey.
The hospitality company announced it will enable room selection and customization via mobile and web-based floor plans plus guests will be able to use their smartphone as their room key in majority of hotel rooms by 2016.
While it is easy to purchase tablets and build customized apps, Peninsula Hotels found it much more difficult to manage and secure the devices on their own.
Hotels will boost in-room technology budgets in 2015 with mobility topping the must-do list for many. HT connects with industry executives to find out what next-generation technologies hotels are forging ahead with in 2015.
When customers arrive in a hotel's lobby, they are given options for how they interact with the space. The same should be true for when they arrive at your website.
