The recently expanded Ohio resort destination has selected INTELITY to elevate service and engage guests with personalized, contactless mobile and staff technology.
High-touch guest interactions can be streamlined via browser-based web applications, text messaging, and email communications leveraged from their property-management system.
Maestro’s complete property-management system is streamlining operations for seven of SunStream’s Southwest Florida properties, from owner reservation controls to accounting, and adding more with plans to completely digitalize the entire guest journey.
Digital apps and identity verification offer authentic, safe, and engaging experiences for customers in search of a trip that goes as planned, every time.
Built on the cloud-based IHG Concerto platform, digital check-in provides a safe, streamlined experience as guests return to travel; and supports IHG’s Stay with Confidence program.
The digital eco-system will include features such as online and mobile check in, in hotel payment, the ‘Accor Key’ – a digital key solution, digital F&B services and guest relations via Whatsapp throughout the stay.