Solution optimizes customer experience, provides payment guarantee to accommodation owner, and allows staff to dedicate time, resources to guest satisfaction.
As consumers continue to demand a better experience in their commerce interactions, the hospitality industry is rapidly adopting new technologies to meet this expectation.
New survey shows digital solutions are most valued when coupled with human engagement, and technology is increasingly influencing decision making and travel management.
Hotel guests to benefit from mobile guest journey with mobile check-in/mobile keys and access to concierge services directly from their phone with the option of using a kiosk-based self-service solution.
Guests of Shangri-La Hotels and Resorts will be able to search, book, check-in and check-out, pay and chat within a WeChat Mini Program and WeChat payment systems.
The app is available in five languages and offers expanded digital features, customized travel content, one-button navigation and a swipe-able discovery home screen.
By implementing one line of code, small to mid-size hotels can now offer guest check in, access to guest stay and check-out via their brand's website and mobile app.
