Hotels

The Four Diamond hotel invests in UniFocus' survey and analytic evaluation system to improve the guest experience at its Portland, Oregon and Kirkland, Washington locations.

The Hilton Anaheim hotel is able to streamline its guest service operations, eliminate inefficiencies and raise guest satisfaction scores in the Guest Services department by 10 points with the help of GoConcierge.

As wireless Internet access becomes a must-have feature for mid-level and upscale hotels this new trend has left many operators asking: What are the best practices to ensure wireless success? HT delivers tips for getting the most out of access points, site surveys and more.

A new environmentally sustainable dashboard for Microsoft Dynamics AX enables midsize businesses to track their environmental impact and energy consumption from within their ERP solution.

Despite the down attendance at the 2009 National Retail Federation trade show, two very important observations stood out: people are still dining out despite the economy, and the overwhelming presence of self-service tech offerings continue to validate the solution as a cost center cutter.

Cell phones are no longer a means of traditional communication practices. New applications and capabilities are making these prevalent devices an integral solution for operators as they search for new ways to create operational efficiencies.

Hotels are fighting the battle against lost entertainment revenue with the implementation of multiple entertainment must-haves. High-end audio/video technology, entertainment packages, and access to the latest video game systems are just some of solution that keeps guests coming back for more.

How much of an impact does technology really have on a hotel guest's experience? Learn how environmental, room control, entertainment and comfort technologies sit with guests when tested at the University of Delaware's X-Room: Experimental Guestroom.