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Estancia La Jolla Harnesses Value of Virtual Reviews
As more travelers rely on the Internet for hotel reviews and recommendations, it is clear that operators need to monitor their Internet reputation in order to guarantee a strong Web presence. An online review generator in place at Destination Hotels and Resorts is allowing staff to scan and respond to get feedback in lightning-fast speed. -
Peninsula Hotels Won't be Out-Wowed
Peninsula Hotels is known for its in-room technology, delivering a customized and comfortable hotel experience to guests across the globe. In this exclusive interview, HT infiltrates Peninsula's research and development facilities, the nerve center for more than half of the hotel's custom-built and modified guestroom technologies, to examine its technology differentiators and to preview the next big innovations to come.