-
Automation vs. Human Interaction: Are We Alienating Our Customers with IT?
Technology has changed many of the industry standards over the last 10 years, and today there is a growing opportunity to replace human interactions with computerized meditated exchanges. But is this trend eliminating the opportunity to provide customer service? -
Showcase Your Hotel's Excellence: HT Opens Nominations for 2010 Hotel Visionary Awards
Hospitality Technology is now accepting nominations for the 2010 Hotel Visionary Awards, which honor hotel companies for their outstanding achievement in delivering technological, operational and overall excellence to guests within the last year.