Hotels

For the past year, most businesses have been forced to operate in survival mode by focusing on internal operations while significantly reducing, if not altogether abandoning, external marketing and customer engagement efforts. But according to a Hospitality Technology readership poll, this tide is turning.

Discover why channel distribution management technology, plus the power of a sophisticated hotel Website booking engine, can help operators to successfully manage and boost online reservations.

As the iPhone and its App Store continue to take the mobile community by storm, many hospitality operators are quickly jumping onto the bandwagon to cash in on the growing trend. Learn what it takes to get an iPhone app up and running from Pizza Hut, Chipotle and Choice Hotels.

Although tiered bandwidth is a possible solution to the HSIA free-or-fee debate, a bigger question remains as to what will happen to HSIA in hotels in the future.

The road to PCI compliance has proven to be a rocky one for many franchise systems and their franchisees. By educating franchisees early on about their PCI compliance responsibilities, operators can overcome lagging franchisee awareness and significantly lower risk.

The Oneida Nation Tribe of Indians Enterprise, which consists of Oneida Retail, Oneida Casino with its five satellite locations, and the Radisson Hotel, has selected the MICROS 9700 Hospitality Management System to better manage its operation, increase employee productivity, and improve guest service.

Seattle's Hotel 1000 worked with a nationwide provider of advanced communication services to install a fiber optics connection to the property, thereby enabling a 100MB connection to the hotel's internal fiber network. With this added connectivity, Hotel 1000's bandwidth has increased 20-fold and it is one of the first hotels in the U.S. to offer this type of broadband connectivity.

2009 has been a tumultuous year for hospitality operators. With the U.S. Federal Reserve declaring the recession's end, business owners are eager to set their sights on 2010 and move forward with their recovery efforts. In an exclusive reader survey, HT taps its audience of IT pros to learn how their companies are faring in the recovery period, as well as the specific business initiatives that they are focusing on for 2010.