Hotels

Software-based locking system allows door codes to be sent to guest cell phones, email, allowing them to bypass the front desk for check-in

Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty.

Following on the heels of its decision to phase out incandescent light bulbs at its Motel 6 chain, Accor North America announces a new agreement between its Sofitel Hotels and wind energy supplier Community Energy, Inc. to purchase clean, renewable, wind energy for all nine Sofitel locations in the U.S.

Hotels are tapping into the power of the Internet by linking their websites with other property systems, and maximizing their appeal to guests. One property is boosting gift card sales by 30 percent with its online initiatives, while others are expanding their brand's awareness via smart marketing.

The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience.

Partnership aims to take advantage of region's growing hospitality needs

When it comes to property management systems, new modules and upgrades hit the market on a near monthly basis, making it tough for hotel operators to stay abreast of what's available. To help keep you Ã.‚¬å"in the know," HT spoke with operators about their recent rollouts, and the latest advancements in PMS technology.

Study reveals that hospitality operators confused about who is ultimately responsible for compliance with payment card industry data security standards. The confusion could cost them serious monetary fines and cause guest distrust.