Consumer Trend Data for 2024 Reveals Hotel Executives Should Focus on Customer Service, Digital Support
A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.Bob W Tells Hospitality Industry to Go ‘Naked’ with Their Numbers as it Bares All to Reveal its Carbon Footprint
Bob W is taking the unusual and bold approach of sharing its GreenHouse Gas (GHG) emissions per guest night, setting a precedent among its competitors for honesty and responsibility in environmental reporting.