Hotels

When it's good, it's very good, but when self-service goes wrong, guests don't come back, new hospitality study shows.

An Excel-based Oracle reporting tool is helping Destination Hotels & Resorts' finance department to refocus their time and energy on analyzing data and metrics rather than querying and formatting it for presentation.

The debate surrounding the benefits and drawbacks of self-service continues. Yet for some operators, using self-service could have an enormous impact on the bottom line, and could make the difference between long-term success and failure.

The Miraval Arizona has selected Agilysys' property management, point of sale, and guest marketing systems to streamline operations and enhance guest service.

One of the best resources to learn about the benefits of a specific property management systems is to ask current users. In this informal PMS peer review, hotel operators reveal which property management system they are using and why.

In this special report, Hospitality Technology peeks behind the "authorized personnel only" door to cover one of the most critical aspects of any hospitality operation: its workforce. Explore national labor predictions for the year ahead, labor management software innovations, mobile communication tools and more.

Hospitality Technology sits down with Scott Gibson, CIO and SVP of Distribution for Best Western International, for a candid perspective on when, where and how hotels can invest for greatest returns on guest satisfaction and on their bottom-line. Plus, Gibson shares his company's near-term tech priorities; for Best Western, an optimized web site ranks high on the list.

The acquisition will strengthen Swisscom Hospitality's presence in Europe including the Nordic countries, and expand its international footprint to new markets such as Russia and the Middle East.