Lodging Interactive, an Interactive and Social Media Marketing Agency for the hospitality industry, announced the introduction of its Guest Review System designed for hotels, restaurants, and spas. The Guest Review System enables hospitality companies to manage and display consumer reviews on their own websites and blogs. The company observes that more than 75% of online travel buyers consider consumer reviews before making online travel purchases. The new Guest Review System aims to prevent guests from having to go to third-party websites to see customer reviews.
The Guest Review System is a web-based review-management system that empowers hotels to collect their own guest reviews and post management responses on their websites. The Guest Review System lets consumers post their comments and score their hotel experiences based on service attributes. Additionally, consumers can share their guest reviews on their Facebook page and their network of friends. Hotels are notified in real-time of new guest reviews and have the ability to validate guest stay information before reviews are posted on their website. The company offers a free trial on the system.