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Family Casual Dining

A collection of news, articles and other featured content about Family Casual Dining.

First Watch Adds Waitlist and Table Management System

Technology investment includes Wisely waitlist, table management and CRM functionalities.

Denny's Talks Off-Premise Sales & Safety Measures as It Plans to Re-Open

Prior to pandemic, off-premise sales represented 12% of Denny’s business; by April that number grew to 57%.

Wyatt will oversee a newly created "Office of CEO" that includes CFO Caryn Doyle and Chief Administrative Officer and General Counsel Randy Miller.

From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago. One way to avoid the system implementation mistakes of the past is to adopt a modern view of project assurance methodology that focuses on these six best practices.

Inspire Brands, Inc. will oversee the growth of Arby's, Buffalo Wild Wings and the emerging brand: R Taco.

Applebee's wants to be transparent about delivery fees with its customers.

Giorgio Ristorante has rolled out POS tablets and has enjoyed a reduction in labor expenses plus increased average check sizes.

Restaurant owners are embracing online ordering capabilities to appeal to a new generation of diners who have come to expect it as an option. Operators are finding the benefits go beyond mere convenience, however, as web ordering systems help to expand reach and offer valuable customer analytics.

Tammy Johns will lead overall people strategy, including training and talent acquisition.

In part two of this two-part series, HT interviews restaurateurs to discuss how they're using augmented and virtual reality to engage with guests and employees.

Christine Lorusso, Digital Marketing Manager for Firebirds Wood Fired Grill, offers restaurants 10 tips to help increase their number of online reservations.

From investing in new technology to fine tuning loyalty programs, restaurants have their hands full as they fight for market share in 2017.

BFF Club features online ordering capability and provides greater customization of offers.

5-point turnaround plan includes stabilizing dine-in experience and expanding off-premise, which grew 20% in Q1.

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