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Facebook Messenger and robotics dominate headlines as restaurants and hotels look to apply emerging technologies in practical ways.

If you missed MURTEC or just missed a session, HT offers a recap of highlights, takeaways and insights.

From breaches to 'bots, HT reveals the newstories that engaged readers the most over the course of the last month.

The platform is not limited by size, traffic or location and can work for any brand at any scale while also being omnichannel.

In part one of this two part series, restaurant operators discuss how they are taking loyalty programs to the next level by using POS integration and data analytics to target promotions and drive customer engagement.

Any customer that enters the venue, approaches the drive-thru or sits at a table will be able to order from their smartphone, eliminating waiting in line or waiting for a server.

New technology allows restaurants to identify individual customers and reach them via social media and digital channels.

Daniel Russel, manager at Go Fish Digital, will teach restaurants how to effectively engage with consumers at #HTREST 2016.

Boar's Head CafÉ to focus on growing its catering sales.

During the second general session on Nov. 8, two companies with winning mobile strategies will present case studies to #HTREST attendees.

With both platforms in use, Red Robin is seeing an important and measurable improvement in guest service.

Handsfree sends targeted marketing messages to customers segmented according to purchasing behavior.

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