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If you missed MURTEC or just missed a session, HT offers a recap of highlights, takeaways and insights.

From breaches to 'bots, HT reveals the newstories that engaged readers the most over the course of the last month.

In part one of this two part series, restaurant operators discuss how they are taking loyalty programs to the next level by using POS integration and data analytics to target promotions and drive customer engagement.

Daniel Russel, manager at Go Fish Digital, will teach restaurants how to effectively engage with consumers at #HTREST 2016.

Restaurant owners are embracing online ordering capabilities to appeal to a new generation of diners who have come to expect it as an option. Operators are finding the benefits go beyond mere convenience, however, as web ordering systems help to expand reach and offer valuable customer analytics.

Robeks received specific recommendations for segmenting and rewarding customers to increase frequency and spend from Paytronix.

Papa Gino's CIO, Paul Valle, reveals how the company is embracing business analytics that delve deeper than merely financial metrics. By examining marketing, operations and customer feedback, Papa Gino's has been able to gain more complete intelligence and ultimately drive sales.

Loss prevention technology can help restaurants stop theft before it starts. Restaurant operators discuss their strategies for implementing a comprehensive loss prevention program.

From poor methodology to gaps between software and business requirements, many of the reasons for project failures are the same today as they were 10 years ago.

During the second general session on Nov. 8, two companies with winning mobile strategies will present case studies to #HTREST attendees.

Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.

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