Hospitality businesses should expect many people to continue with their leisure plans undeterred, putting pressure on their teams to deliver quality service under high demand.
The QSR has partnered with Attentive, Bikky, Plein Air, and Sparkfly to streamline and personalize the CX, blending the online and in-store experience and cater to the digital-first consumer.
The transition from generic services to hyper-personalized experiences hinges on an organization's ability to collect, analyze and activate customer intelligence.
Mary Young Mapes, Senior Director of Hospitality & Customer Support, Tock, was presented with Hospitality Technology’s Top Women in Restaurant Technology Innovator Award at MURTEC 2024.