RightAnswers Launches Support Analyst, Self-Service Portal Version 5.0
RightAnswers, Inc., a provider of knowledge-based self-service and support analyst solutions for the internal IT help desk, announce the release of Support Analyst and Self-Service Portal version 5.0 for their Unified Knowledge Suite. With more than 100 enhancements, the new version enables organizations to improve their IT help desk and self-service operations, and empower users with knowledge-driven tools to find and resolve all types of issues.
The RightAnswers Unified Knowledge Suite provides a personalized knowledge-driven self-service environment by capturing, combining, and enhancing an organization's diverse knowledge, and then delivering it in a consistent and accessible format. The enhanced portals represent a significant new architectural design integrating Web 2.0 functionality to simplify access and customization of the end-user experience.
The new features in both RightAnswers Support Analyst and Self-Service Portal version 5.0 include out-of-the-box solution template support, expanded reporting, enhanced survey functionality, advanced search options, a redesigned administration console, and multi-tenancy architecture that allows multiple logical portals to run on one physical portal. These enhancements deliver improved user satisfaction, simplified management, and overall help lower support costs.
The RightAnswers Unified Knowledge Suite provides a personalized knowledge-driven self-service environment by capturing, combining, and enhancing an organization's diverse knowledge, and then delivering it in a consistent and accessible format. The enhanced portals represent a significant new architectural design integrating Web 2.0 functionality to simplify access and customization of the end-user experience.
The new features in both RightAnswers Support Analyst and Self-Service Portal version 5.0 include out-of-the-box solution template support, expanded reporting, enhanced survey functionality, advanced search options, a redesigned administration console, and multi-tenancy architecture that allows multiple logical portals to run on one physical portal. These enhancements deliver improved user satisfaction, simplified management, and overall help lower support costs.