Restaurants

The global brand launches Bikky’s customer data platform to unlock higher traffic, frequency and sales in its domestic expansion efforts.

Chief Executive Officer Ed Nelson will be retiring at the end of 2024. Debbie Stroud, currently EVP and Chief Operating Officer, will step into the President and CEO roles effective January 1, 2025.

Celebrating a decade of innovation, the reservation software company reflects on its origins in fine dining, its growth into the hotel sector, and its future with American Express.

Sycamore Partners has acquired Playa Bowls from Tamarix Equity Partners and other investors.

70% of consumers would take their business elsewhere after one bad AI customer service experience, according to a new survey from Acquire BPO.

Diners can now place their orders by simply speaking, making the process faster and more convenient. The system is multilingual and designed to understand a wide range of accents and dialects.

The solution also helps restaurants and hotels understand asset utilization, providing actionable data to optimize asset use.

HT Talks Tech and marketing with Adam Oldenburg, CEO of Toppers Pizza.