FOH vs BOH: The Great Divide No Longer Exists
This column by QSR Automations' CEO Lee Leet, details the benefits of an integrated system -- Point of Sale (POS), KDS all the way through to guest management. Operators without integrated restaurant solutions between FOH and BOH are coming up short. Those restaurants that are embracing an integrated system are surging ahead. Here’s how.
Industry Outlook 2019
HT talks with advisory board members to find out where the hospitality industry is heading. What's the most-underused tech? Over-hyped? Restaurant CIOs weigh in here!
3 Reasons Automation Is Redefining Restaurants
Let’s face it, many tech-savvy millenials prefer to engage with technology vs. staff. Increasingly in the QSR and midscale space, restaurant operators are adding more DIY technology, everything from ordering to payment. McDonalds, Tap & Barrel, Brewhall, Fazoli’s, Applebee’s and The Salad Station are among the restaurants interviewed that are using autonomous technology. Read how, here.
Rapid-Fire Growth: MOD Pizza
Robert Notte, vice president of IT of MOD Pizza, shared how the fastest-growing chain in the US focuses on scaling an intelligent infrastructure. In this May 2019 cover story from Hospitality Technology magazine, Notte shared his three main objectives since joining MOD Pizza in 2018. You can read this article here.
Solving the Off-Premise Paradox
Between 2018 and 2023, delivery is projected to grow at more than three times the rate of on-premise sales, with the preponderance going to digital orders. From mobile ordering for in-store pickup to placing an order for third-party delivery, the customer experience is more digitally driven than ever. To deliver, both literally and figuratively, restaurants need to optimize technology infrastructure, with consideration for user experience, operations and data usage. This article from the June issue of Hospitality Technology magazine details some of the strategies restaurants are using now and in the future.
POS Integration: The Problem Restaurants Want Solved in Next POS Buy
Stop! Before you spend any more on your POS, here’s what POS integration needs to look like to enable flexible, future-ready innovation.
HT research reveals that operators are putting pressure on the POS to have strong integrations to third-party delivery support (41%), loyalty/CRM management (41%), and online ordering management (32%), among a host of other customer- and employee-facing systems. It is not surprising, that integration with other systems is the number one factor driving POS purchases in 2020 as 60% of operators report in HT’s 2020 POS Software Trends Report.
14. Little Caesars, Panera and Firehouse Subs Named 2019 MURTEC Breakthrough Award Winners
The 2019 MURTEC Breakthrough Awards, sponsored by NovaDine, were presented at the MURTEC Executive Summit, taking place October 28-30 at the Four Seasons Scottsdale at Troon North in Scottsdale, Ariz. The three 2019 MURTEC Breakthrough Award winners are: Little Caesars (Customer Engagement Innovator), Firehouse Subs (Enterprise Innovator) and Panera Bread (Enterprise Innovator).
Shift Happens: 3 Ways Tech is Revolutionizing the Restaurant Workforce
Finding staff is hard. Finding skilled staff is even harder. This feature from the August issue of Hospitality Technology shares how restaurants are using tech to onboard, train and retain employees.
The Shocking Cost of Mismanaged Food Waste (Infographic)
“I love to throw away money!” said no one ever. Yet 3-10% of purchased food is thrown away before it ever makes it to the table, and with food costs forecasted to increase by 2%, food waste is a costly problem restaurants of all sizes can not afford to ignore. This infographic, sponsored by HotSchedules, provides an eye-opening look on why food waste occurs and how to use solutions to get a grip on your food waste once and for all. Make reducing food waste one of your new year’s resolutions!
Effective Restaurant Loyalty Programs
Who doesn’t like a good how-to guide? This article details how you can create an engaging, future-proof restaurant loyalty program. Follow these 4 steps straight from the playbooks of Chipotle Starbucks Pacific Catch, TimHortons Famous Daves and B Good. Read on!
McDonald’s Tests AI-Powered Digital Menu Boards
Stories about tech innovator McDonald’s always attract a lot of eyeballs. This story about the roll out Dynamic Yield’s machine learning technology, after acquiring the company earlier this year, is among the year’s most read. The cutting-edge tech is now in 9,500+ U.S. drive-thrus with full roll out to all U.S. outdoor digital menu boards in the US and Australia by 2020.
MURTEC 2019 : Powering the Possible
MURTEC 2019 was one for the record books. This recap of the 24th annual event makes sure that what happened in Vegas, didn’t stay in Vegas. If you weren’t able to attend, you missed out on some top-notch #restaurant #tech #information and networking. Don’t miss out on the 25th annual MURTEC, March 9-11, 2020, in Las Vegas, baby!