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Anna Wolfe

Senior Editor - Restaurants

Anna Wolfe is Hospitality Technology’s senior editor.  She has more than 15 years of experience as a B2B journalist writing about restaurants, retail and specialty food.


September 2020

Customers need to place an order at or the Denny’s app before Wednesday, September 30.

Mobivity delivers 440% return on marketing spend, wins the 2020 MarTech Breakthrough Award for Best Mobile Messaging Based Marketing Solution for Papa Gino's and D'Angelo

Atlantis Casino Resort's partnership with Agilysys eliminates buffet lines & accelerates guest service.

Grand Sierra Resort and Sahara Las Vegas will utilize the same card system — granting seamless loyalty rewards for members across both destinations.

SVP of Innovation Wade Allen shares his 4 steps to successfully launch a virtual brand.

Paytronix integrated QuickChek Rewards with the company’s existing order-and-delivery platform, mobile app, and POS system.

Savvier restaurants are leveraging the latest hospitality technology to drive repeat business, reduce waste and boost profits -- all at the same time.

B Connected Mobile will be the heart of the digital CX; a mobile tool that can be used as a cashless wallet, player loyalty card and hotel room key.

Phil Crawford joins CKE Restaurants as CTO and Lance Tucker joins as CFO.

Marriott Bonvoy collaborates with Ascenda to drive growth and build rewards experiences for Marriott Bonvoy Members.

In 2020, electronic signatures needed more than ever for companies to conduct business remotely. Here's what to look for to be secure and efficient.

The brand leans into food truck model to complement its brick-and-mortar stores.

These new modules offer hotel and restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality.

The Dog Haus team and Dallas-Fort Worth, Texas, franchisee Kirk Hermansen have put the brand’s experience on wheels. Dog Haus’ food truck began cruisin’ around Dallas-Fort Worth Sept. 20.

Restaurants can use OpenTable to benchmark performance metrics, update safety measures and more.

Surveyed consumers reported their top food safety concerns include staff hygiene, foodborne outbreaks, illness from contaminated food, and food and beverage recalls.

Canadian food delivery network SkipTheDishes launches Skip Rewards.Points are earned on every dollar spent through Skip from any of its 27,000 partners and can be redeemed on future purchases.

Now the ice President of Global Operations Training and Development, White has tapped tech to create a uniform Church's Chicken training program.

App users can bypass the line for in-store carryout, select curbside pickup or have their food delivered for free through the end of the year.

The Chicken Shack menu is available only through a QR code at the restaurant or ordering online.

Tussing helped Sspearhead the strategy behind Marco's first national advertising campaign.

Susan Carroll-Boser, VP of IT, and Michael Guinan, VP of Ops, talk about the QSR’s “biggest leap technologically” since launching its app and how it will all come together with AI and machine learning in the next gen drive-thru.

Ahead of reopening for indoor dining, Philippe By Philippe Chow sought out the most effective practices available to mitigate the risk of viral transmission indoors and installed NPBI tech into its HVAC units.

Erin Levzow is joining  Del Taco Restaurants, Inc. in the new position of Vice President Marketing Technology.

Hooters invests in FlyBuy curbside pickup technology as it reopens restaurants.

Fast casual brand develops QR-code based solution in-house.

Adding Uber Eats as a second delivery service, Western-themed quick-service chain says accessibility is a key business driver going forward.

After digitizing food safety with Squadle, this franchise says it is cooking less more often, therefore serving higher quality food and minimizing waste.

Roberts joins the Panera team after three decades at McDonald’s, where she was most recently East Zone President with responsibility for 7,000 restaurants in 11 regions.

Craver Nation uses White Castle App to provide members with personalized discounts and offers.

By introducing Collections, sweetgreen aims to help guests further explore the menu by giving them tailored suggestions based on their preferences.

Brand names Monica Sauls as the company’s first CPO.

Industry veteran is the former COO of TGI Fridays, was hired to spearhead growth.

Al Biernat’s, an iconic Dallas destination steakhouse since 1998, has completed the installation of R-water’s disinfection technology. TK60 destroys pathogens in just one minute and is safe for humans, food contact surfaces and the environment. 

Coolgreens is set to open its first virtual kitchen in Orlando next month. Coolgreens CEO Robert Lee said the brand has executed a franchise agreement with Humza and Fariha Idrees to open two Coolgreens in Orlando.

Restaurant operators have faced three major challenges in using data to drive action. Prescription and actionability are paramount to driving successful outcomes.

The Atlanta-based brand will continue to be run by the existing executive team led by CEO Charles Watson.

Dickey's expands retail product line with new direct-to-consumer butchered meats, pre-cooked sides and desserts

Felipe Athayde is leaving Popeyes later this month to lead Regis Corp.

Beginning September 28, guests will have access to GPS-enabled curbside pickup on the mobile app.

Looking at adding a drive-thru or a second drive-thru? Follow these four best practices followed by leading brands.

Focus Brands, parent company of Auntie Anne’s, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill and Schlotzsky’s, announced several leadership promotions and hires. Focus Brands has organize

National Restaurant Association and ServSafe launched the ServSafe Dining Commitment, an initiative showcasing restaurants that have demonstrated their ongoing commitment to the health and safety of their employees and guests.

The new designs emphasize drive-thru, will provide multiple ordering and delivery modes and highlight a physical footprint 60% smaller than a traditional Burger King restaurant location.

Mastercard’s AI powered drive-thru platform using Rekor’s vehicle recognition technology will begin on-location pilots at White Castle locations in October and will roll out with other QSRs later in the year.

The volume of online Order for Pickup transactions increased 200% and more than 82% of consumers said they have used Order for Pickup from restaurant in the last six months.

Market research firm The NPD Group says drive-thrus are proving their value during the pandemic and are key to the industry's future.

Original ChopShop now delivers orders placed directly through or the new Original ChopShop Chops loyalty app.

Loyalty members can donate $2 to No Kid Hungry via its mobile app or in person and earn rewards.

Junction Food & Drink will open next month and will include curbside, delivery and 4,000 square feet of outdoor dining.

Wiz Kalifa’s Hotbox by Wiz menu will feature barbecue, brownies and burgers.

Fast casual brand leverages new fundraising technology to support under-resourced students and donates laptops to students in need.

Casino hotel leverages standalone guestroom point-of-sale solution to enhance revenues, while providing guests with contactless access to non-refrigerated items.

August 2020

New self-service digital ordering points invite customers to order at their own pace.

Jersey Mike's sees demand for individually wrapped catering items for small gatherings.

Originally founded as Church’s Fried Chicken To Go, Church’s Chicken’s launches new Go Box.

Robert Devine, Managing Partner of From the Boot, shares how this independent Philly restaurant made the shift to online ordering.

The parent company of Beef ’O’ Brady’s and The Brass Tap has opened a brick-and-mortar location for The Hatchery, a fast-casual chicken concept that began as a virtual brand.

Restaurants need to cater to guests' new and varied expectations, according to the Restaurant Reckoning: Dynamic Diner report by SevenRooms. 1 in 3 Americans are looking forward to dining out again.

Digital gifting is powered by Blackhawk Network eCommerce Solution.

Sports gaming and betting platform features online tables, slots and games.

And 67% consider being called frugal a compliment, while skimping on a tip is considered "cheap," according to survey findings from Slickdeals.

Louisiana resort teams up with Rush Street Interactive.

The first 250,000 test takers who answer all 10 randomly selected Chipotle IQ questions correctly will receive a digital BOGO offer.

Restaurant has also created SmartSpace, a safety and security concept.

Panera's Off-Premise Delivery and Curbside capabilities are available through Google Search, Maps and Assistant.

HT talks with tech executives about the tools operators should use at the drive-thru and curbside to power even greater efficiencies now and in the future.

Most all orders are being placed on the website or mobile app.

Fajita Pete's Growth Spurt: from 16 to 50 units with recent franchise signings.

Pieology has announced the appointment of Adrienne Berkes as the company’s new Chief Marketing Officer.

The Italian food QSR noted a 65% increase in drive-thru sales, 410% increase in online ordering and 200% increase in delivery orders.

Managers can use predictive engines to isolate their business channels and certain time frames, to look at the numbers along with performance, to help confirm or complement the next choices they have to make.

Second drive-thru lane will be dedicated to pickup orders, and curbside pickup will be available.

Pizza Inn selected RetailStack POS for its innovation pipeline and efficiency of development process, and open support for future integrations.

Program is designed to help Operators Expand Off-Premise Dining and Create a New Revenue Stream.

We can work towards a future where food delivery becomes a competitive edge accessible to all restaurants, large and small.

More than 70% of new locations will include the order-ahead, drive-thru pickup windows.

Enhanced gameplay experience allows players to launch challenges and game boosters from a virtual Las Vegas Boulevard.

Twin Peaks was able to reopen 24 of their 78 locations with touchfree takeout and OneDine restaurant technology after closing due to COVID-19

Dilly Drive robots share their location 100m before and upon arrival. Apartment residents' orders are delivered to the building's first floor or at a designated outdoor table.

The $25 million deal is expected to close in September.

Barbecue concept set to open virtual kitchens in Chicago, Houston, Orlando and Providence, Rhode Island.

Use these technologies to elevate safety practices today and long-term

It's Just Wings, Brinker International's new virtual brand, is delivered by DoorDash. CEO sees potential to top $150M in first year.

The mobile app app allows users to view Juice It Up!’s full menu complete with product images and nutritional information, place their order, pay, tip and schedule pickup at their preferred Juice It Up! location.

Oracle study highlights consumer views on restaurants during COVID-19 and what brands should expect in terms of take-out and dine-in experiences.

Contactless options combined with new menu items lure in new customers. Plus, DD Perks active loyalty enrollment increased nearly 110% year-over-year in Q2.

Solve your team members' challenges in a way that not only helps you manage COVID-19 risk but also sets you up for future success.

On August 17, Farmer Boys' mobile app users will enjoy a revamped app interface that is easier to navigate, as well as the ability to earn rewards faster and more flexibility to choose rewards.

Top Women in Restaurant Technology Innovator award winner Catherine Tabor interviews Jeff Hingher, formerly with O’Charley’s, about best digital practices, restaurant of the future and more.

WaBa Grill began offering free delivery at the start of the pandemic as a LTO.

QSR leverages AWS to innovate new services and drive operational efficiency across its more than 2,200 restaurants.

Casino is installing a UVDI V-MAX GRID system that uses high-output UV-C lamps with proven scientific confirmation of 99% coronavirus inactivation.

Casino selects Agilysys rGuest Express to reduce lines at the front desk and meet guest demands for a contactless user experience.

Enhanced online ordering, mobile order pickup and curbside are among the tech-fueled initiatives at the QSR brand.

In this newly created position, Sheilina Henry will lead the company’s efforts toward furthering equality and inclusion in the areas of leadership, talent, training, and education.

The deal is pending Twin River's completion of its acquisition of Bally's Atlantic City Hotel & Casino in Atlantic City and obtaining the necessary regulatory licenses and approvals.

Customers want to know they'll be safe in your hotel or restaurant. Improving indoor air quality can reduce transmission of COVID-19 and reassure customers.

Panera Bread guests have a new incentive to use cashless payments. Panera guests can now get unlimited 3% Daily Cash Back on Apple Card when they use the Apple Card with Apple Pay in the Panera app, on or for at-register purchases in b

The fast-casual chain will open its first drive-thru next year and is adding walk-up windows and expanding curbside.

McDonald's Rewards, a program available on the McDonald's app, allows Canadians to collect and earn rewards on McCafé beverages and now fries/

The process uses needlepoint bipolar ionization so fresh air entering through vents and ducts for circulation at Duke's is ionized, meaning any virus, bacteria, particles, and odors are removed.

Under Nelson's leadership, Whataburger added curbside and delivery.

Digital sales soar to 64% of system-wide sales.

The city is the latest to cap third-party delivery fees during the pandemic

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