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Anna Wolfe

Senior Editor - Restaurants

Anna Wolfe is Hospitality Technology’s senior editor.  She has more than 15 years of experience as a B2B journalist writing about restaurants, retail and specialty food.

ARTICLES BY THIS AUTHOR

November 2020

Tacit developed an intuitive user interface that has brought the Freshii experience to life through better usability, personalization and convenience.

U.S. hotel profitability was aided by an ongoing though marginal rise in both occupancy and average rate, which led to RevPAR hitting $40.99 in October.

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.

Additional Black Friday & Cyber Monday Deals include "Give a Gift, Get a Gift" Gift Card promo.

DiBella’s Subs leverages QR codes, loyalty as sales rebound to pre-pandemic levels

Card info for 3 million customers was posted on the dark web last month.

The ability to collect and analyze real-time market demand indicators will help hotels accurately price their rooms during the COVID-19 pandemic – and beyond.

QSR Italian chain sees 42% enrollment since launch.

FoodChing is set to start delivering in 30 markets in 2021. Each FoodChing delivery business is locally owned and operated.

In the US, McDonald's comp sales were positive for Q3, but in international markets where there's limited operations, comp sales were negative.

Join RTN's Open API: Transactional Data Standard and Open API: Customer Record Data Standard today.

By making sure you and your employees have an easier way to distribute and receive payments, you’ll deliver greater efficiency and cost-savings all around.

U.S. restaurant chain customer transaction declines stabilize at -9% vs. October 2019, reports The NPD Group.

Digital, Delivery and Drive-Thru are contributing to the global QSR’s recovery.

The Digital Kitchen concept does not include a dining room or front service line, and guests must order in advance via Chipotle.com, the Chipotle app or third-party delivery partners.

Red Lobster has tripled off-premise sales in the two years before COVID-19 began and tripled them again over the last eight months, says CEO.

Nathan’s Famous, Inc., is leveraging ghost kitchens to expand into Vancouver, Canada. The menu will be available to consumers through Uber Eats third-party delivery only now, and then in approximately two weeks SkipTheDishes and DoorDash.

Pizza chain uses Hypersonix AI-powered promotion modeling solution.

CHG's new model designed to bring restaurant-level food and hospitality to off prem.

Spyce's new model is built around in-house delivery, and its “dynamic menu” is built for personalization.

Wings of New York is rolling out through third-party delivery initially in the New York Tri-State area, with expansion plans across the US in the coming weeks.

Franchisee Aneitra Shavers to launch food truck in Atlanta area.

Lightspeed's acquisition of ShopKeep will follow the successful integration of Chronogolf, Kounta and Gastrofix.

Aloha Poke teams up with Reef Kitchens to open a ghost kitchen in Dallas, Miami or Atlanta.

The integrated software solution provided by Omnico and GHS will unite all point-of-sale systems, with the casino's promotions and loyalty engine, across retail, hospitality, and its convenience store.

Taco Bell, KFC, Pizza Hut and Habit Grill boost the bottom line with impressive digital sales & off-premise growth.

With Medallia, Noodles listens to guest feedback to support business decisions and to identify and recognize high performing frontline team members.

The Hari Group operates 55 Dunkin locations, most in the Chicago suburbs. "The reliance on drive-thru has increased drastically," says Raj Patel, president.

Healthy lifestyle eatery signs area development agreement to open 50 locations.

Huey Magoo’s has launched a new mobile app. Guests can order their favorite tenders for curbside pickup or takeout with the new Huey Magoo’s app thats available for iOS and Android.   “We are very excited to get our new fre

Restaurant Next is now streaming on demand. Now through Nov. 10 there's all-industry access! Check out this session Host Kitchens Heat Up and learn from restaurants that have launched virtual and dark kitchen brands.

Nearly all 130 locations to remain open; thousands of restaurant team member and franchisee jobs expected to be preserved

Dunkin’ and Baskin-Robbins brands join Inspire’s portfolio, which includes Arby’s, Buffalo Wild Wings, SONIC Drive-In, and Jimmy John’s.

October 2020

For dine-in guests, the New Right-Way Buffet features enhanced sanitization measures for the safety of guests and team members. 

By mid 2022, RBI's 10,000+ North American restaurants will have 'predictive selling' technology, digital menu boards, integration with restaurant loyalty programs and remote, contactless payment.

CPK utilized Chapter 11 to significantly reduce its debt load and a right size its lease footprint.  

Baskin-Robbins is expanding contactless delivery through Uber Eats With this new collaboration, over 1,600 Baskin-Robbins restaurants across the country will be available for delivery through the Uber Eats app and UberEats.com. To pl

Executives share caveats, best practices for in-house delivery in this Restaurant Next panel discussion. Now streaming on demand!  

Specialty Food Association Trendspotters' trend predictions include more cooking at home and consumers' desire to recreate restaurant-quality items at home.

Guests scan a Clover-generated QR code with a smartphone camera to access a digital menu, select their orders, and securely pay,

Dodger Stadium and Sporting Kansas City are among the venues adding this technology to improve the fan experience.

Former agency executive Greg Wold joins the Wisconsin-based pizza chain.

Dickey's CEO explains how this barbecue brand has leveraged analytics to identify friction points in the customer journey and then used its in-house tech team to quash those obstacles, improving guest and franchisee satisfaction.

On the heels of opening 3 locations in Chicago, 4 locations in NYC are opening in the coming weeks.

Digital sales account for half of the fast-casual brand’s sales, could top $2.5B by year’s end. Plus: delivery menu pricing testing.

Data breach is believed to be linked to outdated magstripe payment methods at

Seven of the 8 kitchens are in California. Plus, the barbecue brand opens 20 locations.

Vasconi served as Executive Vice President, Chief Information Officer at Domino’s Pizza.

Chowbotics’ fresh food robot offers contactless ordering through mobile app and QR code.

Interactive platform will be used to train all restaurant and corporate staff.

Explicit preferences and inferred preferences can enable a digital ordering platform to provide guests a personal view of the menu, unlike any other guest’s view of the menu.

Consolidation of vendor ecosystem unclogs productivity bottlenecks and delivers savings and greater planning clarity to one of Applebee’s largest franchisees.

Tony Ellis, VP of IT for this Midwest pizza chain, shares how his team rapidly rolled out contactless curbside pickup, pizza tracking and in-app tipping. 

New campaign has increased social engagement and buzz 4X. Plus, the QSR readies a new smaller drive-thru only prototype.

More than half of online restaurant reviews are positive. Guests are more forgiving of restaurants, particularly when they feel other aspect of the experience such as cleanliness and a sense of safety are being met.

Former Chief Operations Officer for Global Operations at Burger King to lead company.

Bluestone Hospitality Group will open both Famous Dave’s ghost kitchens and dual restaurant concepts with the group’s Italian brand, Johnny Carino’s. PLUS: The brand is considering adding a drive-thru.

Consumers are shopping earlier, buying more gift cards and leaning on digital gifting this holiday season.

Panera partners with World Resources Institute to ID entrees with low climate impact via Cool Food Meals.

These are Chester's first steps of a brand refresh.

Sports lodge hosts Miss Twin Peaks contest on Instagram and Facebook stories with virtual voting submissions beginning Oct. 17

Rick Bayless' restaurant taps Tillster to power Its digital ordering for its Chicago ghost kitchen.

Legacy brand converts drive-ins to pickup stalls, leans on drive-thru and expands delivery during COVID-19.

Completely redesigned app improves user experience, adds greater ordering options and in-app wallet.

The eatery’s newest location is available for delivery and pickup only to meet evolving customer needs.

Removing paper from the equation means that AP teams can get payments approved, checks signed, and payments submitted digitally, through a single workflow.

16 Handles' strategic location and design intended to leverage delivery and order-ahead.

Barbecue concept is now shipping customizable meal delivery kits through its website. PLUS: At Restaurant Next, learn about the brand's tech updates that improved CX and powers off-prem.

Though COVID-19 is compelling many businesses to go cashless for a contactless experience, consumer demand solidifies a place for cash transactions in the near-term.

From high-tech handheld scanners to RFID tags, food safety technology can increase customer loyalty at a pivotal moment for the industry.

Innovative program supports restaurants while saving and creating jobs. More than 100 additional locations are on track to open by 2021.

Integration enables rapid deployment of off-premise dining and contactless payment. Digital menus and orders consolidate to flow seamlessly into POS for kitchen to prepare.

Chicago-based food delivery service Chowbus was hacked revealing more than 800,000 customer records and 4,300 restaurants' info.

The online ordering engine Lunchbox worked with Sodexo to create the Eats DU app to facilitate campus-wide contactless delivery with Kiwibot’s delivery robots serving as the last-mile solution.

Each location allows customers to "ring the King" or place orders directly with the kitchen from their booth.

MURTEC's Start Up Alley winner's innovative hygiene tech will ensure employees are effectively washing their hands.

Ghost kitchen promotes Joy Lai to COO. Former CEO Jim Collins departed the company to focus on personal endeavors.

CEO cites unprecedented impact of COVID-19 on the casual dining chain's bottom line.

Register now for the industry’s first virtual restaurant experience on Oct. 12 and 13.

Krowne used its VR bar design capabilities and advanced robotic machinery to design and manufacture cutting-edge bars for the new Taffer’s Tavern franchise.

Pre-COVID-19 co-founder Samantha Rincione  had a fully developed app which allowed curbside, delivery, order ahead and a rewards program.

SeeLevel HX Annual Drive-Thru Study reveals slower total times, mixed responses to COVID-19.

Cubby offers the menus from five restaurant brands.

For loyal fans stuck at home watching the game, Postmates will deliver gameday deals throughout the season.

GAN expects to launch Wynn online in Michigan alongside the first regulated online gambling operators in November 2020, subject to all regulatory approvals.

New app gives gig workers, including food delivery drivers, hassle-free access to restroom facilities.

SteriClair devices effectively reduce airborne pathogens with UVGI technology, making commercial spaces safer.

Hospitality technology support company grows its partnership with Sage Hospitality Group.

QSR uses Synuma’s proprietary technology solution to synchronize sales, development & operations.

ItsaCheckmate has been successfully integrated into the POS systems of more than 1,100 company and franchise Arby’s locations. SONIC Drive-in will launch a pilot in Q4.

New five-year contract, with AHLA Foundation, supports ongoing effort to train workforce for sustainable careers in the restaurant, foodservice and lodging industry.

Customers who place a curbside order in the app on October 4 will receive two free Tacos al Carbons on their next visit.

Italian food QSR signs on with delivery.com

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