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Guest Experience Is Everything: 6 Ways Hospitality Brands Can Digitize CX to Achieve Operational Excellence
The potential of going digital with operations can seem overwhelming. But you don’t have to run, you can walk first. Here's how.
Courtney Maxedon oversees all digital initiatives for Kahala Brands. She was presented with the Top Women in Restaurant Technology Rising Star award at MURTEC.
Flybuy Platform adds locker pickup alongside pickup in-store, curbside and in the drive-thru.
Powered by Paytronix, the points-based ‘Bao Bucks’ rewards guests for ordering directly from Wow Bao.
By focusing not only on the amount of hires, but also prioritizing the right hires, QSRs can help drive retention efforts as well as achieve better business outcomes. Here's how.
Executives from Dog Haus Worldwide, Starbird Chicken and CEC Entertainment share their very different and very successful approaches to virtual brands and off-prem sales.
Jen Lesniak, Senior Director of Consumer Products at SpotOn, was presented with the Top Women in Restaurant Technology – Rising Star award at MURTEC.
Fuzzy’s fans can now conveniently place and pay for catering orders through the Fuzzy’s Taco Shop website.
As co-founder and president of Mici Italian, fast-casual franchise, my desire to simplify complex family recipes led to the creation of a patented pizza press to help automate and expedite the pizza-making process.
By owning and operating the customized cloud technology platform, Marco's Pizza says it can reduce the need for middleware, and it will be a device-agnostic system, providing a huge savings to franchisees.
Drive-thru and mobile order & pay now drives 70% of Starbucks’ U.S. store volume. The coffee retailer is aligning its investments to meet changing consumer & employee demands.
More than 500 Carl's Jr. and Hardee's locations across 20 markets being updated by the end of the year.
Autonomous kitchens reduce food costs and waste by precisely using only what is needed and accurately dispensing the ingredients to prepare each meal.
Here’s how to keep up with ever-evolving consumer expectations.
AWS’ Laura Beach prioritizes meeting customers’ needs ‘first and foremost.’
Locations in Raleigh and Morrisville, N.C., are the among the locations that feature the New South design with a a full-service bar. Plus the brand has added QR code-enabled payments.
Restaurant Technology Network's Angela Diffly wrote up a few articles about what caught her eye at Food on Demand in Las Vegas May 4-6.
QSR introduces Bigger Bolder Rewards featuring a tiered point system.
Restaurants and hoteliers can start gaining an idea of their ideal customer by answering five questions.
In addition to 13 custom-built golf simulators, Five Swings will include a full-service restaurant and bar.
Since launching earlier this month, 23% of Great American Hospitality's employees have enrolled in DailyPay.
Uncommon Goodness centers on how the company treats its team members and creates a unique guest experience.
During a Q1 22 earning call, c-level executives shared details on the company’s plans for Outback Steakhouse, Bonefish Grill and Carraba’s.
Denny's deploys ServiceNow-centric voice solution to deliver IT and HR employee services through self-service, intelligent customer journeys and AI-powered analytics.
On its new mobile app, Just Salad introduced sustainability-oriented features including an earth-friendly menu tag for items that are plant-based and lower on the carbon footprint scale.
QR codes themselves can’t be hacked, but there are security risks associated with the destination URL.
Theresa Schaefer, EVP, Product & Design at Olo, was recognized as a Top Women in Restaurant Technology Innovator at MURTEC.
From analyzing email subject lines to offsetting labor costs, the right technology is essential if restaurant owners hope to maximize revenue during increased holiday traffic.
Two new VPs and a new Chief Brand Officer will round out its senior management team.
The fast casual brand’s digital sales represent 42% of the fast-casual brand’s food and beverage revenue, and in-restaurant sales increased 33% YoY.
KFC's Green Pioneer Stores in Hangzhou and Beijing are part of Yum China's climate strategy and goal of reaching net-zero value chain greenhouse gas emissions by 2050.
QSR partners with Miso Robotics to begin pilot for Flippy 2 and Sippy product lines. From the Fryer to the Drink Station, Jack in the Box Embraces Automation to Maximize Efficiency and Deliver a Better Customer Experience
Digital ordering and advancements in bar techniques offer a new twist to the traditional dining experience.
Kelly McArdle helped to oversee the success of bartaco’s pivot to off-premise ordering. Plus, new technology transformed the dine-in experience – allowing guests to seamlessly view a menu, place and pay for their order, all at from a mobile device.
Pickup lockers provide an alternative quick, contactless handoff to popular delivery service partners.
The combination of a physical presence with digital engagement can deliver an immediate, immersive experience that doesn’t just make brands memorable – it converts.
Royal Perks Members in the US will get free fries for the rest of the year.
Tim Voss will oversee the technology piece of all digital channels, with the primary goal of leveraging technology to create more user-friendly loyalty platforms and programs.
Help and advice from a virtual concierge? Why hotels should adapt to this technology-forward trend.
Just Salad's Annual Impact Report details advancements made across carbon labeling and packaging solutions. 91% of its disposable food service packaging was made from recycled and/or renewable materials!
The barbecue restaurant chain continues its drive to boost labor productivity and guest experience at all locations across the U.S with Presto.
REGO Restaurant Group and The NFT Agency will drop digital master franchises in one of crypto’s largest virtual worlds.
A survey of 7,000 people reveals consumer preference when it comes to restaurants eco-friendly practices and sustainability initiatives.
The new venture fund will have an initial size of $50 million and will be financed solely by Chipotle and will invest in companies that align with it mission.
Industry vet spent years working at Papa John's and McDonald's. She will be instrumental in driving the Zaxby's national expansion through operational effectiveness, system improvements and people development.
Paytronix Order & Delivery provides immediate 25% jump in digital sales.
Inspire Brands’ Lisa Acero received the Top Women in Restaurant Technology Award and was recently promoted to Director of IT Deployment Services.
The fast casual brand is testing the CookRight Coffee system developed by Miso Robotics.
Second annual Gig Payments Report from Branch and Marqeta finds faster payments continue to be a top priority for gig workers. Plus, 35% of respondents quit full-time employment to join the gig economy.
Cosmic Wings' menu is prepared in more than 1,575 Applebee’s kitchens nationwide and is available for delivery through Uber Eats, Grubhub and DoorDash.
Application significantly enhances operational efficiencies and chip counting efficacy.
Michael Chachula has 25+ years of senior management experience in technology and will be focused on delivering scalable, sustainable and efficient technology platforms.
Adding Punchh’s technology is the latest chapter in CKE’s digital journey that kicked off with Olo in late 2020.
SpotOn's custom solutions designed for food halls powers Plant City, POST Houston and Zeppelin Station.
Jennifer Giusti, Director, HR Technology at Darden Restaurants, received the Top Women in Restaurant Technology – Innovator Award at MURTEC in Las Vegas.
Kroger Restaurant Supply was born out of the Kroger’s e-commerce accelerator, which aims to identify new growth areas for the company.
Many pandemic-weary restaurant patrons are wondering what restaurant and building owners are doing to make their restaurant spaces healthier.
Kroger's Dallas division launches restaurant supply division for local restaurants.
With its supply chain distribution partner, Martin Brower, McDonald's Canada is testing the new Volvo VNR Electric Class 8 tractor for distribution to restaurants in the Montréal area.
Under the alliance with Visa, issuing banks will be invited to join the platform and give their customers the ability to link their facial biometrics to their debit or credit cards to make payments; and acquiring banks will be offered the opportunity
From concession stands to mobile devices, Oracle MICROS Simphony Cloud POS running on Oracle Cloud Infrastructure speeds the ordering process at the Major League Baseball ballpark.
Stratis Morfogen, Founder & CEO, Brooklyn Dumpling Shop, took to the stage at MURTEC to share how automation and other technologies have transformed the employee and guest experience.
The stakes for replenishing the Restaurant Revitalization Fund are extremely high: 46% of restaurant operators that did not receive an RRF grant believe it’s unlikely they will stay open past the pandemic.
To access the drive-thru, customers will need to order through sweetgreen’s digital platform.
The team was carefully selected for their deep operational experience and history of delivering high-touch, high-tech guest experiences, programming and systems to take Club Quarters to the next level.
Aloha Poke wants to leverage its rewards program to help retain customers and build a more data-driven marketing operation.