ARTICLES BY THIS AUTHOR
Oct 2021
Oct 14
Hospitality Technology Announces 2021 MURTEC Breakthrough Award Winners
Little Caesars, El Pollo Loco and Amara at Paraiso take top honors in awards recognizing outstanding achievement in restaurant technology innovation and application.
Oct 11
BBQ Holdings Expands Portfolio
The transaction also includes the IP of Home Town Buffet, Ryans, Furr’s Fresh Buffet, and Old Country Buffet. The company has no immediate plans to reopen the buffet brands.
Oct 11
Dickey's Barbecue Pit Partners with Host Kitchen
Dickey’s Barbecue Pit's partnership with Franklin Junction will help expand global brand reach capital-free through host kitchens.
Oct 08
David Graves Promoted to Pizza Hut U.S. President
Effective January 1, 2022, Graves will succeed Interim President Kevin Hochman, who Is resuming full-time leadership of KFC U.S.
Oct 08
How Hosted Telecom Eliminates Communication Silos
Technology incongruencies can be a significant driver of communications silos in the hospitality sector.
Oct 07
A&W Shares Tech Initiatives
In 2020 A&W experienced a 14% increase in average unit volume at standalone drive-thru locations and has continued to develop those units in wake of a changing consumer landscape.
Oct 05
Restaurant Sports Betting Arrives in DC
Grand Central Restaurant and Bar teams up with Elys Game Technology to debut sports betting concept.
Oct 05
MURTEC Executive Summit & Showcase Starts Oct. 13!
HT's Editor-in-Chief Robert Firpo-Cappiello gives an overview of the MURTEC Executive Summit and Showcase, Oct. 13-15 in Orlando, Florida.
Oct 05
Black Bear Diner Debuts New Design to Accommodate Off-Premises Sales
These enhancements are intended to streamline operational efficiencies and open additional space for team members and guests in the main dining area.
Oct 05
Little Caesars Plans New England Expansion
Technology is at the heart of Little Caesars’ modern concept. At MURTEC Executive Summit and Showcase on Oct. 14, CIO Anita Klopfenstein will share how the brand is pivoting to a cloud-first, scalable platform with integration flexibility.
Oct 04
Kitchen United Buys Zuul
Deal will support consumer demand for delivery and take-out growth in New York City.
Oct 01
California Tacos Buys Mobile App Brand
California Tacos will merge Bag-it-to go mobile app technology with OnPlate and consolidate all mobile app technologies under the OnPlate technologies brand going forward.
Sep 2021
Sep 30
Buffalo Wings & Rings Exports Off-Prem Prototype to Mexico
The first of three co-owned Mexico locations will open in October.
Sep 29
Indeed, OpenTable Team Up to Promote Job Opportunities in Restaurant Industry
Hiring initiative provides free resources and technology to help connect job seekers with local restaurant and food service employers looking to hire.
Sep 29
Portillo's Plans Initial Public Offering
Portillo's IPO plans follows on the heels of other high profile IPOs and acquisitions in the restaurant tech space.
Sep 28
Del Taco Debuts Loyalty Program
Del Taco has chosen Cheetah Digital for all aspects of its new rewards program – including app development, data acquisition, customer targeting, messaging, and more.
Sep 28
WKS Restaurant Group Deploys Video Verified Alarms
The solution, from Interface Security Systems, eliminates false alarm costs and streamlines security operations.
Sep 28
Restaurants: What Can You Do Better Now?
At MURTEC Executive Summit, get inspired by Donald Burns, The Restaurant Coach, & much more!
Sep 27
Flexibility: The Key to Employee Satisfaction in a Labor Crunch
Because most hospitality organizations are staffed with a large contingent of hourly workers, they’re ready-made to offer flexibility. A system known as flexible self-scheduling can easily make that happen.
Sep 27
Wendy's Canada Latest LTO: A Branded Smart Phone
Wendy's is using social media and its mobile app to give away Wendy's-branded Android phones.
Sep 24
KFC's New CEO
Sabir Sami Promoted to KFC Division CEO. Dyke Shipp, who currently serves as KFC Division Chief Development Officer and Chief People Officer, is being promoted to KFC Division President.
Sep 24
Meeting Today's Restaurant Hiring Challenges with Technology
Hiring tools can help streamline the repetitive process. A hiring solution allows managers to organize and manage applications all in one place, automatically tracking applicants in the hiring pipeline.
Sep 23
MURTEC Executive Summit: How Little Caesars Is Reimagining Restaurants from the Ground Up
Little Caesars will share with attendees how it innovates and thrives, and will give a sneak peek into the next stop on its technology road map.
Sep 23
Chicken Salad Chick Ramps Up Expansion
The brand's aggressive franchise expansion plans include 40 new locations to open by year-end. More than half will include drive-thrus.
Sep 23
Dave & Buster’s Introduces NFT + Digital Collectible
Dave & Buster’s NFT Digital Collectible coins can be claimed as prizes in exchange for tickets won.
Sep 22
Noodles & Company Expands Test to Second Ghost Kitchen
With locations in Chicago and now San Jose, Calif., the fast casual brand has the flexibility to expand access to the brand in new and emerging markets through its digital channels.
Sep 21
Burger Chain Embraces Customer Data Platform
MAX Burgers will use mParticle to improve personalization in the MAX mobile app, make communications more relevant and simplify the purchase process.
Sep 21
Study Reveals Impact of Digital-First Food Ordering on QSRs, Casual Restaurants
Winning brands are embracing a digital-first economy: 67% of an average restaurant’s sales are now ordered and consumed off premises.
Sep 21
HITEC 2021 NEWS: Hotel Internet Services to Showcase Connectivity, Personalization and Contactless Solutions
The provider of Wi-Fi and IoT-based technology will showcase how hoteliers can simultaneously and affordably meet guest expectations for high-speed internet, customized in-room entertainment and germ-free service.
Sep 21
Cinnabon Goes Digital
Brand launches new mobile app, rewards program, online ordering and delivery.
Sep 15
Automated Beverage Kiosk to Integrate Facial Recognition Payment Tech
Startup Bobacino will integrate PopID’s facial recognition technology so that guests will be able to pay with their face at automated locations and on mobile devices.
Sep 15
G3 Esports, Comtrade Gaming Partnership to Power Esports Wagering Platform
The two companies will work together to provide player account management and backend infrastructure for G3's upcoming esports wagering platform.
Sep 15
Pacific Bells Offers Daily Pay Benefit
QSR offers DailyPay benefit as it looks to recruit and retain employees.
Sep 14
MURTEC Executive Summit: Get the Inside Scoop Behind El Pollo Loco’s Tech Transformation
El Pollo Loco's innovative tech implementations will tee off an interactive workshop session for operators seeking to thrive in changing times.
Sep 14
Outback Steakhouse Rolls Out Updated Mobile App
Guests can now join the waitlist and pay at the table from the mobile app.
Sep 13
Gusto 54 Group Adds Cashless Tip Tech
XTM's Tipstoday Earned Gratuity Access solution is replacing cash at Gusto 54 Restaurants.
Sep 13
Dickey's Expands Barbecue at Home Menu
Barbecue At Home items are shipped frozen so fans can enjoy at their convenience.
Sep 13
SpotOn Raises $300M, Will Buy Appetize
SpotOn will bring enterprise-scale payment software capabilities to small business clients, and customer engagement technology such as loyalty and marketing products to enterprise customers.
Sep 09
P.F. Chang's Transcends Language Barriers with QR Codes
Remodeled Honolulu flagship is the first to use QR menus in multiple languages.
Sep 09
Jack in the Box to Add Omnichannel Loyalty Solution
Punchh is updating Jack in the Box’s online ordering interface and adding a loyalty program to provide an upgraded app and digital experience for guests.
Sep 09
Caesars Sportsbook, Horseshoe Baltimore and Baltimore Ravens Form Sports Betting Partnership
Caesars Sportsbook will provide Ravens fans and other sports enthusiasts a premium sports betting experience with its mobile app and at its eventual retail sportsbook.
Sep 08
First Watch Files for IPO
First Watch intends to use the proceeds from the offering to repay borrowings outstanding under the company’s credit facilities.
Sep 07
McDonald's Franchisees Tap AI Integration to Improve Employee Retention
McHire, powered by Paradox, adds an AI-powered Assessment Integration with Sprockets. The solution claims to improve 90-day retention by 43 percent.
Sep 07
Yum! Brands Finalizes Purchase of Dragontail Systems
The deal boosts Yum! Brands’ global order management and delivery capability and integrates new technology talent into the company.
Sep 02
Dog Haus' Updated Prototype Includes Drive-Thru
New exterior features will include a designated pick-up area for mobile orders and third-party delivery orders.
Sep 02
STUDY: 74% of Restaurants Say Top Challenge is Recruiting Employees
Six in 10 adults have changed their restaurant use due to the rise in the delta variant, according to the National Restaurant Association's mid-year supplement to the 2021 State of the Restaurant Industry Report.
Sep 02
Brooklyn Dumpling Shop to Expand to Texas
Automat concept has signed new franchise deals for more than 34 units throughout New York, New Jersey, Connecticut, Texas and Florida