Customer Experience/Service

The Westin introduced 25 new PURE rooms which create an allergy-friendly environment and remove up to 98% of bacteria and viruses.

The launch of its Priority Club Rewards App for Android follows IHG's iPhone app success that has generated nearly $3 million in revenue since its April release.

Ubercool founder will contextualize opportunities for restaurant operators in today's highly digitized, accelerated society, and provide critical motivational insights that casual observers might miss.

Ruby Tuesday's national director of catering, William Stitt, offers his top best practices for creating a consistently profitable catering program. Learn how to boost sales and overall customer service, plus the key role that technology plays in driving such a program.

Motel 6 Northlake-Speedway has attained LEED certification by adhering to Accor's ongoing sustainable initiatives like the use of technologically-advanced heating and cooling systems and water conservation measures.

IHL Group reports that even though North American transactions at self-service kiosks will surpass $740 billion in 2010, the rate of growth going forward may be tempered in favor of enabling consumer smartphones in the future.

Fifteen new PURE Allergy Friendly Rooms have guests calling the hotel after their stay to ensure that they get another PURE room during their next visit, says hotel management.

With the Alcatel-Lucent solutions, Accor will be able to offer guests new services including voice mail set-up at check-in, language preferences, mobility options and payment options.