Customer Experience/Service

After experiencing measurable results from more than a dozen properties, the Sandals Emerald Bay in Great Exuma, Bahamas is the latest to implement property management and document management systems from Agilysys to drive guest service and streamline ops.

The 50-unit Cincinnati-based franchisee has selected a number of kitchen management and point of sale technology solutions from Micros to expand operations and better serve customers.

In addition to a number of meeting room and public space offerings, the hotel's 414 guest rooms will feature HD interactive TV, HD free-to-guest TV and HSIA.

Alloso Technologies and MicroStrategy make it possible for hotel managers and executives to access real-time information, including P&L data and budget comparisons, via the iPhone.

By using advanced revenue management and merchandising features in Sabre Hospitality Solutions' Guest Connect booking engine, Mamaison was able to convert significantly more shoppers into guests through their web site.

This marks the company's fourth time as the top hotel in the segment as the brand first earned the highest ranking in 2000 and also took top honors in 2005 and 2006.

Marriott and Starwood are just some of the hotels that are offering virtual meetings services. Here's what you need to know before adding it to your hotel or conference center's business plan.

For a limited time, Foursquare subscribers who check-in at Chili's Grill & Bar will receive a free order of chips and house-made salsa.