Customer Experience/Service

Since deploying the solution in April 2010, Omni has been able to realize a 50 percent boost in chat-driven request-for-proposals (RFPs) with more than half converting to prospective business for the luxury hotel brand.

The higher-level technology offers a more user friendly guest interface and is more visually appealing and intuitive than the previous system, features that allow for a more pleasing user experience.

"My Account" aims to supplement the service and experience guests have while visiting the properties.

The Breakers' comprehensive program, beginning with pre-stay customized itinerary creation, to personalized check-in, check-out, guest feedback and follow-up, is seamlessly deployed in one secure database solution.

By investing in an enterprise point of sale solution that is as individualized as their own concept, Garden Fresh Restaurant Corp. is able to influence guests through on-the-fly marketing, drill down into transaction level data to analyze trends, and more.

Premier Hotels recently set out to incorporate an option for earning and spending bonuses within its Premier Club loyalty program, an enhancement that required a solid technical platform.

The survey, which asked road warriors about mobile and social application preferences and usage, found that access to these tools is an integral part of time management on the road.

Each year, the Hotel Industry Technology Exposition and Conference (HITEC) offers attendees a glimpse at some of the latest solutions to hit the hotel market. Hospitality Technology offers this recap of the top vendor releases and implementations that you need to know about now.