Accor Group, Alcatel-Lucent Ink Three Year Deal for Deployment of Hotel Telephony Solutions

Accor Group S.A. and Alcatel-Lucent have signed a three year agreement, putting Alcatel-Lucent in the position to act as a preferred communications supplier of turnkey hospitality solutions. Accor is known for its customer service expertise in the hospitality industry, managing more than 4,100 properties worldwide.

Alcatel-Lucent offers three different solutions based upon each hotel type -- luxury, mid-scale, economy -- and the specific requirements of the hotel, whether it has 50 or 500 rooms. The solutions include digital phones for staff and installation, maintenance and training services. With the Alcatel-Lucent solutions, Accor will be able to offer guests new services including voice mail set-up at check-in, language preferences, mobility options and payment options. Guests will benefit from features such as a direct-dial telephone number, voice mail and call forwarding, as well as "do not disturb" and "wake up" notifications. The new communication solutions can also accommodate Accor's future evolution to triple play and IPTV services for its guests.

Under the agreement, Alcatel-Lucent and its business partners will supply customized products and services for the full range of Accor hotel brands around the world, except for Etap Hotel and HotelF1. With more than 100 business partners around the world, Alcatel-Lucent ensures efficient service for all its customers, including 24/7 technical support that enables Accor to concentrate on its mission of operating hotels and exceeding guest needs.

"Accor was looking for partners able to meet the needs of its economy to its luxury brand hotels worldwide. After rigorously assessing the different solutions available on the market, Alcatel-Lucent was chosen for its solid expertise in the hospitality industry and the global coverage Accor required," says Philippe Le Moel, head of telephony at Accor.

The new agreement is already being implemented globally, reinforcing Alcatel-Lucent's position in all segments of the hospitality market as it adds to the more than 50 Accor hotels in Europe, Africa, South America and in the Asia Pacific region already being served by Alcatel-Lucent solutions.