Customer Experience/Service

In the ongoing debate over the paid versus free model of providing HSIA to hotel guestrooms, many operators are tapping into new ways to manage their bandwidth. Learn how the use of tiered pricing and active bandwidth management devices can help.

The Hilton Garden Inn Cleveland Airport is providing its guests with enhanced travel services through the addition of FlyteBoard real-time airline information.

The practice of revenue management is rife with misconceptions. Learn the truth about automatic channel management, booking pace and inventory control.

In addition to guest amenities, the InnerWireless distributed antenna system delivers safety communications and guarantees that the two-way radios of police/fire/rescue personnel will work flawlessly inside the 67-acre metropolis.

In choosing VISIONLINE by VingCard and Signature RFID door locks, the 446-room property will be able to centralize the reprogramming of individual locks, the cancellation of guest and staff keycards, and more.

The West Paces Hotel Group has implemented UniFocus' GUESTScope and MEETINGScope for their Solis and Capella luxury brands, as well as their eight independent properties.

MobileXtend delivers essential travel information and real-time alerts, while empowering cost-effective spending decisions for both travelers and program managers.

Guests at Mamaison have immediate access to more than 30 million hotel reviews and comments on TripAdvisor, the world's largest travel community.