Customer Experience/Service

Guests are able to use a single Control4 remote and simple, on-screen interface to control the television, Blu-ray player and satellite TV receiver.

Utilizing an intuitive icon-based navigation structure, SuiteLinq V5 entices guests to engage with their hotel while enjoying a variety of entertainment and information options on the device of their choice.

Wiveton Bell attributes its high level of customer service in part to the WaiterCall system, helping the restaurant to win the title of, East of England regional winner of The Good Food Guide Readers Restaurant of the Year Award.

A joint study from PhoCusWright and Akamai reveals the importance of speed and usability on travel websites.

The applications enable consumers to place orders directly from their iPhone and BlackBerry devices, while allowing restaurants to send specials, promotions and surveys directly to their customers.

In its annual round-up of new property management system technology, HT checks in with the vendor community to discover their latest releases and development plans. Web functionality, mobile applications and upgraded CRM modules are just some of the latest offerings.

While many hotel companies worry about monitoring employees versus utilizing them when it comes to social networking use, The Roger Smith Hotel in New York City has taken the stance of encouraging online engagement from all departments.

Customer demand for instant mobile access, coupled with the increased penetration of smartphone use in the United States is helping to drive hospitality's investment in mobile applications.