Customer Relationship Management (CRM)

New iPhone-Based Tool Offers Customer Engagement Options for Restaurants, Bars & Nightclubs
With MogluRBN, restaurants, bars and nightclubs can keep customers informed of menu items and upcoming events, offer mobile coupons and exclusivity passes, receive feedback through comment cards, support mobile ordering and more.
OpenWays Integrates with MICROS OPERA to Offer World Class Guest Services via Mobile Phones
OpenWays, a global developer of mobile'based access'management and guest'service solutions for the hospitality industry, has joined forces with MICROS Systems, Inc, to better respond to the exploding demand by hoteliers for leveraging cell phone technology and its related infrastructure to offer better service to their guests.

iPhone App Puts Hospitality Enterprise Feedback into the Palm of Your Hand

Medallia for iPhone allows customers to access, monitor, and respond to real-time customer feedback on the go.
TeleAdapt Offers New Ways for Hotel Guests to Use their iPod/iPhone in the Hotel Room

TeleAdapt's new Audio/Video Pull-Through lets guests watch video and listen to music from their iPod or iPhone through the in-room TV and sound system.
Amway Grand Plaza Hotel Banks on POS for In-House Gift Card/Loyalty Program and More

The Amway Grand Plaza Hotel has recently partnered with Volanté Systems for a multi-phase hotel POS installation that offers gift card/loyalty programs, customer relationship management, integrated debit and credit capabilities, real-time access to data and more.
Trust and HotelREZ Tap into Hotel Feedback to Launch "Dream" CRS

After gathering feedback from its 550 member hotels on what their "dream" central reservation system (CRS) would include, HotelREZ has partnered with Trust International to develop the new CentralREZ system utilizing Trust's yourVoyager CRS.
Hoteliers Respond to Ultimate Technology Makeover Contest: Enter to Win by Oct. 20

MSI and Libra OnDemand are among the industry vendors behind a hotel technology makeover contest that offers two lucky winners the chance for a complete technology overhaul. Contest ends October 20, 2009.
In-Room Innovations

Hoteliers from across the market, ranging from economy to luxury brands, discuss the in-room innovations that are creating truly 'smart' guestrooms: IP-based guestroom controls, next-gen media solutions, bandwidth-building devices, and more.
New Distribution Management Tool Connects Directly to Expedia

VIZERGY now offers a new tool that links hoteliers' central reservations systems directly to over 70 Expedia affiliated sites.
An Ultimate Makeover

Headed by a growing group of technology vendors who support integration and communication among suppliers, The Ultimate Hotel Technology Makeover offers two winning hotels the chance for a complete technology overhaul.

Customer Relationship Management (CRM)

New iPhone-Based Tool Offers Customer Engagement Options for Restaurants, Bars & Nightclubs

OpenWays Integrates with MICROS OPERA to Offer World Class Guest Services via Mobile Phones

iPhone App Puts Hospitality Enterprise Feedback into the Palm of Your Hand

TeleAdapt Offers New Ways for Hotel Guests to Use their iPod/iPhone in the Hotel Room

Amway Grand Plaza Hotel Banks on POS for In-House Gift Card/Loyalty Program and More

Trust and HotelREZ Tap into Hotel Feedback to Launch "Dream" CRS

Hoteliers Respond to Ultimate Technology Makeover Contest: Enter to Win by Oct. 20

In-Room Innovations

New Distribution Management Tool Connects Directly to Expedia

An Ultimate Makeover