Customer Relationship Management (CRM)

Boston Market will upgrade its satellite and hybrid data network in over 500 locations nationally, to support communication requirements and provide the locations with a reliable wide area network.

Peninsula Hotels is known for its in-room technology, delivering a customized and comfortable hotel experience to guests across the globe. In this exclusive interview, HT infiltrates Peninsula's research and development facilities, the nerve center for more than half of the hotel's custom-built and modified guestroom technologies, to examine its technology differentiators and to preview the next big innovations to come.

The new look of Langham Hotels International's website design and its sophisticated engine is forecasted to improve business by 30 percent according to management.

The direct connection with Booking.com provides EZYield.com clients with the ability to funnel reservations made through the Booking.com site directly into the hotel property management system (PMS) or the central reservations system (CRS), and to automatically send electronic confirmations back to Booking.com and to the guest.

Hotels fight the battle against workforce miscommunication with six system trends that are efficient and undetectable by guests. Text massaging, Blackberry-type devices and WiFi connectivity top the list.

As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.

Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.

IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.