Customer Relationship Management (CRM)

Providing top-notch service around the clock requires up-to-the-minute management of special event activities as well as precise coordination of suppliers. Learn how the Wickaninnish Inn is able to comprehensively weave its Maximizer CRM solution across all departments for seamless operational efficiency.

The competitive QSR marketplace relies on more than speed of service alone to draw valuable customers in the current economy. Arby's takes its guest feedback mechanisms up a notch with a real-time customer service reporting system to provide superior guest satisfaction and boost employee morale.

Dunkin' Donuts unveils Dunkin' Run, an interactive website and iPhone app created to make group orders faster and more convenient.

Hospitality Management Holdings consolidates its distribution, reservations, channel management and CRM operations with the selection of Trust International's integrated CRS/CRM solution.

Hospitality Technology scours the POS vendor marketplace to find out the latest innovations in POS software. Bundled offerings, new third-party integrations, and simplified user interfaces are just some of the newest updates.

Touch Point is a data-based application that enables hotels to market directly to their customers based off of individual's interests, preferences and recent transactions.

As more hotel guests travel with their personal technology devices, it is becoming increasing important for operators to provide guests with a conduit for their use in the guestroom. Learn how Hutton Hotels frees their guests from small screens and headphones with the use of a universal in-room connectivity solution.

Designed for iPhone and iTouch users, iSchedule enables employees to access schedules, input upcoming schedule requests, review messages and more while on the go.