Customer Relationship Management (CRM)

The Jakarta, Barcelona, Las Vegas and Elbow Beach, Bermuda Mandarin Oriental properties have installed PAR Springer-Miller's SMS|Host Hospitality Management System over the last 90 days.

Through an agreement with Epsilon, La Quinta will be able to leverage their email marketing platform to create and deploy permission-based targeted emails based on customer data that is collected through various customer touchpoints.

The lodging industry's commitment to sustainability may have been side-lined for the most part in 2009, but "green" hotel projects are expected to be a high priority in the year ahead. Green operators discuss the top strategies and innovations that are working for them, plus some insight into future eco-friendly innovations.

MICROS Systems, Inc. is expanding its Web services portfolio by acquiring TIG Global, a leading interactive marketing company for the hospitality and travel industries worldwide.

Pascua Yaqui Tribe selected MICROS for its ability to run both of its unique properties on one single enterprise combined with the availability of MICROS's sleek yet robust wireless hardware.

TeleAdapt's new universal mobile device charging station is compatible with more than 2,000 devices and comes equipped with 12 different device connectors.

On Cyber Monday, when shoppers traditionally scour the Internet for the perfect presents and holiday values, Dunkin' Donuts offered guests the ability purchase holiday gift cards and personalize them with photos or customized messages.

GuestCentric's new platform allows hotel operators to easily expand their brand with the use of viral marketing strategies, while at the same time engageing social networking customers.